January 21st, 2013

Bad Service Or.....?

I do not know if this counts as bad service but here goes. I look young. I am aware of this. It's not up the point of looking vastly younger than my actual age but its enough to make some people assume that I am a young teenager. That's fine in and of itself. The problem arises when I go shopping. I am an adult, which means that I shop without my parents. Most of the time when I go into a store most salespeople tend to 'ignore' me but say hello and welcome the families that come in.

That is fine, I expect that. It's not the best of situations but hey, sometimes its good because as people know, some salespeople will not leave customers alone because they want to make a sale. The problems arises when a salesperson creates attention toward my young looking appearance.

I go to the bookstore a lot. I do not have a favorite one so I tend to not be recognized by the staff. I prefer horror stories over anything else and to me old school horror writing is the best i.e. Franz Kafka and H.P Lovecraft. One day I went into a bookstore and this exchange happened.

M= Me
SP= Salesperson 

*Looking around at books, finds a Franz Kafka short story collection*
*Begins to read it and salesperson walks up to me*
*Salesperson grabs the book from me and holds it away from me*

SP: Aren't we a little too young to be reading this?
M: Excuse me? Absolutely not. Please give me back the book.
SP: If you want the book I am going to have to see your parents. This book is not meant for young children.
M: I'm twenty, I think I am old enough to be reading anything I want thank you.
SP: I need to see your parents.
M: And I need to see your manager.

So, long story short, the manager was very sorry about the whole thing, the salesperson continued to be an ass the whole entire time because he kept saying, "We really should check with her parents.", and I left feeling just a little sad because this tends to happen frequently.   
Kris

Bad Taxi Service

What follows is the review that I am going to post on Yelp.com in regards to Baker's Transportation, the only cab service in the county I live in. I'm trying to be fair in regards to their positives, but after today's debacle which is mentioned below..? I'm wondering if perhaps I should be a bit harsher, or if I should keep things as they are-- or, Hell, if I should post it at all. Am I overreacting?

(Edited for spacing and display errors.)

[Yelp.com review is right here!]

If Baker's wasn't the only outfit in town, they would have been out of business a long, long time ago.

It's not a matter of the wait-- with limited cars, that's something to plan for and expect. The issue comes with how dishonest and incompetent the primary dispatcher is. She'll say it'll only be twenty minutes, and more than two hours time will pass... and with every call asking after the cab (I usually wait for twice the time she gave me, plus a few minutes besides), she'll tell the same exact lie. The other dispatchers which are around only occasionally are more honest, although reaching one of them is a rarity.

There's also the matter of how scheduling a cab for a time well in advance is a craps shoot erring on the side of not being in the customer's favor. Take today, when my fiance very nearly was late to work on account of the cab not showing up until twelve minutes before he had to be there-- and it's more than a ten-minute drive. Had the cab been there when he requested it, then he would have had ample time to get to work. Thanks directly to the cab being significantly late, however, he almost lost his job due to being late.

To be fair, the cabbies themselves are nice people that are willing to do what they can to make up for the shortcomings of the dispatcher... but there's only so much that they CAN do, and I for one refuse to punish them for the actions of someone that should have been fired after all of the complaints that have been leveled against her by myself and numerous others. However, since they have no competition, they can essentially tell their clientele to go to Hell without much consequence. I personally cannot wait until my fiance and I are done saving up for a car so that we no longer have to deal with these people.



SON OF EDIT: Thanks for the feedback, folks! Here's my edited review. I think this is more concise and less.. temper-driven? Yes, that works.

[Here's the revised review!]

If Baker's wasn't the only outfit in town, they would have been out of business a long, long time ago.

It's not a matter of the wait-- with limited cars, that's something to plan for and expect. The issue comes with the dispatcher. She'll say it'll only be twenty minutes, and more than two hours time will pass... and with every call asking after the cab (I usually wait for twice the time she gave me, plus a few minutes besides), she'll give the exact same answer without doing anything to actually find out if it's accurate or not. The other dispatchers which are around only occasionally will do what they can to get a more accurate idea, although reaching one of them is a rarity.

There's also the matter of how scheduling a cab for a time well in advance is a craps shoot erring on the side of not being in the customer's favor. Take today, when my fiance very nearly was late to work on account of the cab not showing up on time. He called at 7:00 this morning to schedule a pick up at 10:00 AM-- and when he called at 9:30 AM to confirm, he was told everything was on schedule. Had the cab shown up when it was supposed to, he would have had ample time to get to work. However, the cab didn't show up until 10:18-- which meant that my fiance very nearly was late to work, clocking in at 10:29:59. He only made it on time on the grace of the traffic lights; had they not been in his favor, then he would have been fired.

To be fair, the cabbies themselves are nice people that are willing to do what they can to make up for the shortcomings of the dispatcher... but there's only so much that they CAN do, and I for one refuse to punish them for the actions of someone that should have been fired after all of the complaints that have been leveled against her by myself and numerous others. However, since they have no competition, they can essentially tell their clientele to go to Hell without much consequence. I personally cannot wait until my fiance and I are done saving up for a car so that we no longer have to deal with these people.

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