November 26th, 2012

weird is a side effect of awesome

remembered suck

In 2010 I transferred to a larger uni, from my tiny 2 year school. There was a $40 orientation fee, that supposedly financial aid didn't cover (but oddly nough did).

The fee could be paid in increments, so I sent in the form with an authorisation for $10 on my debit card (big mistake -_- ).

The school mistakenly auth'd the full amount initially (NOT the bad service). They reversed the charge, and put through the correct amount.

The bad service lies with my (now former) bank. I only had had enough for the $10 plus one outstanding debit charge.

The inadvertent charge of the full amount ended up putting me nearly 100 overdrawn. Citizens Bank charged $47 per overdraft (both charges overdrafted). They flat out refused to reverse the fees, even though the money never left the bank. It was absolutely NOT my fault in any way.

The bank told me to recoup the money from the uni. I spoke to someone in financial aid who actually ended up arguing, on my behalf, with my bank for a good twenty minutes. Yes, the school "shouldn't have" auth'd the full amount. But you know what, it's busy as crap, people are human, mistakes get made.

My account never ACTUALLY went below 0. And the bank penalised me.

I really fucking resent the bank literally making money off of me. At the time, I lived off less than $9500 a year (yes, that is meant to be only two 0's), plus what financial aid I received back from the school, which only happened if I took student loans. a hundred bucks was a BFD (STILL is, and I live on twice that now).

I never did get it reversed, and two years later, it STILL pisses me off.
Amelia Hunting

Payless Shoe Source :-/

I haven't ever posted here, but I thought I'd share something that really irked me tonight. I often write letters to customer service when the service or quality of goods is just terrible. I'm talking I couldn't eat it/something broke right away or I was annoyed to the point of being pissed. Generally, this is mostly limited to public transportation, but other things pop up, too.

Under the cut will be the letter and picture links I sent in to the customer service email address for Payless. I know that there might be some concern over the fact that I emailed customer service before speaking to a manager in the store first. However, this transaction just felt so off, that I'm not sure it isn't a common practice that needs to be looked into.

Side notes: The pictures are linked instead of posted, because they are huge. The large white squares are deleted identifying information for the store's location and the employee number. I do mention the race of the sales associates, because it helps to narrow down who I dealt with if I don't have a name to use, which is more often than not. HERE is the coupon in question.

If I have missed something or was unclear, would someone please (gently?) let me know? Thanks. :)

ETA: Edited the misspelled store name in the title and to note for those who were concerned, the receipt does not show an employee name, but their employee number. I deleted that, because I don't want their personal employee number or their job's location on the Internet.

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