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October 25th, 2012

Health Care *le sigh*

Maybe my expectations are just too high?

1) Don't tell me how much I weigh

I don't want to know what my weight is.  To a lot of people, it's not a big deal to step on the scale.  I have body dysmorphic disorder and putting a number to my size is extremely upsetting to me.

The nurse tries to take my weight every time I come into the clinic no matter what the reason for the visit is (even an infected bug bite).

I've voiced my concerns to my doctor and she says it's perfectly fine if I don't want to know.  Except my concerns never register to the nurses.

When I stepped on the scale, she asked me if I wanted to know my weight and I said, "No."  As soon as I got into the exam room, she plops down a sheet in front of me with my information (including my weight in bold print in the upper corner). 

No matter how adamant I am in telling them that I don't want to know what the scale readout was, without fail they give me that sheet of paper.

For my last visit, I had the same nurse and as we approached the scale she gave this half-hearted giggle/sigh and said, "Oh and here comes the dreaded weight."  I refused to step on the scale.  If you can't respect my wishes and listen to my requests, I'm not going to comply.

2) A HIPAA-violation-happy pharmacist

The clinic has a really lousy pharmacy set-up where the start of the line is about five feet from the counter.  Unless the pharmacist keeps his/her voice down, you can hear every detail of the patient's transaction.

There's one pharmacist that keeps her voice at a perfectly low but still audible level....until it comes to the medication's name and side effects.  Then she broadcasts her voice so basically the entire waiting room can hear.

"HAVE YOU EVER BEEN CONSTIPATED FROM THIS DRUG BEFORE?"  "THIS IS SULFAMETHOXAZOLE FOR ACNE"

I was behind an elderly man in line who was "lucky" enough to have this pharmacist and could hear every single word about his prescription.  If I could hear it, I know other patients could hear my information.  Sure enough, just as she got done yelling at me for my pain-killers causing possible constipation, I turned around to every patient staring at me.

Yeah that wasn't the least bit humiliating and as if these visits weren't anxiety-inducing enough.

I am going to be contacting patient services so hopefully other patients can avoid this kind of treatment.



Canada Post Suck

So, yeah, I should have known better, I suppose.

On Saturday, I paid $28.54 for the privilege of sending some time-sensitive materials from outside Montreal to NYC. They were in a photo-mailer envelope and consisted of about 11 printed pages. They had to be at their destination today. I used Canada Post's Xpressmail, which according to their poster at the counter, is supposed to be delivered in 2-4 business days.

Fine and dandy until I go to enter my tracking number and see on the website, it's actually 2-9 business days. But I say to myself, that's just in case of unforeseen circumstances at customs, and surely customs doesn't care about my printed documents.

So today, I check my tracking number, and I see "25-10-2012 International Item Left the Country." As in my package sat in their Montreal gathering spot from Monday until yesterday before they were assed to send it out.

I bitched about it on Twitter and got the attention of @canadapostcares. They asked for my tracking number and said they'd look into it. Fine and dandy. Except when they got back to me, they informed me my package wasn't late and reminded me they have up to 9 days to deliver it.

I told them my complaint lay in the fact they let my package sit in Montreal for 3 days when they could have sent it out. Reply was they didn't know what was up with that and couldn't help me further, but my package wasn't late and if we were lucky, it might arrive before the weekend.

So what the hell did I pay them nearly $30 for????

I thanked them for looking into it and informed them I'd be taking my business elsewhere in the future. I can't even ask for a refund unless they take longer than 9 BUSINESS days to deliver. I could have driven the damned thing to NY three times over by now.

Fedex/USPS WTF

I ordered something for my fiance since he's been away for a month, and have been checking Fedex pretty consistently. So I get home today around 6:30 and yay! The online tracking says that USPS delivered it today! I've been awake literally all night, and left the house at approximately 3PM. I hurry and check my mailbox - nada. Since I'm in an apartment complex I figure maybe they left it at the door. Nope. My roommate said there hadn't been one when he got home either. So I call Fedex's number and this conversation ensues.

(For the record, I'm transgender, FtM.)
[7:03:48 PM] Teahound: Me: Hi, I was supposed to have a package delivered through the postal service from you guys; it says it arrived here at 3:23 but it's not in my mailbox and no one came to the door.
Him: What's your name, ma'am?
Me: Lemme check what I ordered it under, I use a different name for online business. And it's actually sir, not ma'am.
Him: Well what's your name, ma'am?
Me: I ordered it under [Name I Go By], and it's sir. (My bad on the phrasing, but I had to check and see if I ordered it under my legal name or the one I'm saving to change it to.)
Him: I need your name, ma'am.
Me: *twitch* ...[Legal Name]? And sir.
Him: Alright ma'am we have that package listed as being (something about mixed media) which means we bring it to the city post office and they deliver it from there. It says it was delivered by the post office at 3:23 so if it's not in your mailbox or at your doorstep, we advise you call the post office and give them the tracking number you gave us. Can I do anything else for you, ma'am?
Me: No that's all, but it was sir.
Him: Alright well have a great day, ma'am.
Me: SIR. I'm a guy, you called me ma'am about five times in the course of our conversation.
Him: *awkward mumble, ends call*

Just... First off, he repeated back everything I told him I already knew. I didn't know if Fedex could find out what happened or if I had to call the USPS directly. Since the USPS was closed, I called the only place open. Second, if someone says sir, isn't it common courtesy to at least stop saying ma'am, even if you don't feel comfortable saying sir? I really hope the call was recorded. Now I get to enjoy being anxious all night, thanks a lot random Fedex employee.

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