October 15th, 2012

She was helping me!

I was trying to purchase a bottle of vodka. They didn't have the size I wanted behind the kiosk so the cashier behind the counter left the area and went with me to the actual aisle where all the alcohol was to see if I could find a smaller bottle. She was being very helpful to me. Suddenly, another worker came scurrying towards her, literally pushed her way past me and yelled at the cashier, "Excuse me but I'm working here! And anyway, aren't you supposed to be at the kiosk?!"

I was gobsmacked. This cashier literally went above and beyond to help me. This other colleague of hers didn't even say excuse me to me, just pushed me out of the way as if I was an inconvenience to her. And I'm sorry, but I HATE it when I see colleagues berating other colleagues when they've clearly done nothing wrong.

Afterwards, we went back to the kiosk so I could pay. I thanked her for being so helpful and made sure that she knew I was being sincere and didn't just say thanks because it was the polite thing to do. She appeared to appreciate it :)


Not bad service. Sorry.
gemma; roses

(no subject)

I am so livid over what happened last night at a bar that I go to fairly often. I work as both a bartender and a server at another restaurant in the area and all the bartenders there are aware of that. I'm having a beer with a couple co-workers from the kitchen and a girlfriend of one of them who works in retail; there was not a single person in the bar who didn't work in customer service.

It hits 1:40 AM and rather than doing a standard last call, one of the bartenders gets on the loudspeaker and begins yelling "Ladies and gentlemen, if you are not an employee of this bar you need to finish your beer and get the fuck out. Get the fuck out of my bar. You need to leave." Literally obnoxiously repeating himself over and over for a good 10 minutes so nobody in the bar could carry on any kind of conversation.

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Ayumi beating Takumi

eShakti purchase

I've been ordering from eShakti for a couple years now, and only recently have I had a problem. The first purchase I made, a dress arrived with a broken zipper, and they refunded me, replying to my email immediately and letting me know they are sorry for the damage.

Recently, I bought an expensive coat and dress, with customization. I wear a 36A cup, and when I got the dress, the bust would have fit like... a C. Or D. Who knows. It was definitely not my size, anyway! And the coat was also much too narrow in the shoulders. I have narrow shoulders as it is, and when it arrived way too tight, even though, in both items, I remeasured myself and made sure I had the correct measurements (note: I haven't ever had problems with customization in the past with them before).

They haven't replied to my emails about getting refunded for customization. One email address replied saying I can return it if I want to. The other, main email address for the site, hasn't responded at all, even though they have promptly responded in the past. Neither has responded to my wanting a refund for the customization. On the site, they say they don't refund for customization, but when it's so obviously off, shouldn't they refund me for something where I listed my exact measurements and haven't had problems with customization in the past?

I've been pestering them for the past two days. I'm pretty upset, since it was such an expensive order, and the items would be so adorable if they actually fit me correctly, and just GAR. What should I do?
Gamer Girl

Good food gone bad

My boyfriend and I found a local place about a year ago that delivers Italian food. They used to be Fantastic and we loved ordering from them. But lately we have not been so in love with the place. The delivery drivers love us too because we always tip good and we order from them a lot. All of the drivers know us now lol.

We have noticed that the quality is going down each time we order. Recently we got the wrong order entirely. When I called to tell them it was the wrong order they argued with me, put me on hold and then came back and argued some more, put me on hold and finally came back and acknowledged they can NOW see that we did order X and not Y and they would send the right order. This happened a few months ago.

Over time the orders got more and more blah. The food would be overcooked or there would be so much cheese on it that you couldn't get to the food under it without a knife. It just seemed more and more like they were throwing the food around instead of preparing it. We didn't complain though because both of us are the type of people that we will just go ahead and eat it unless it is bad or really poor service.

But this weekend was the final straw.

We ordered two things. I ordered an artichoke spread that comes with pita bread and cheese melted on top and my boyfriend ordered a pasta dish with meatballs and a salad. Usually my spread comes in a round container and has just enough in it to use the pita bread completely. We get the food and I open up my spread to find a small lump of artichoke under a thick layer of melted cheese. This was such a small portion that the cheese was melted to the bottom of the container and the container looked nearly empty.

I called them back to explain and only got a very snipped "We will send out an order with more dip."

No sorry. No apology.

When the delivery driver came back with the new food he apologized. He said last week he had at least one order a day he had to re-deliver and that the cooks didn't seem to care. He sounded pretty fed up about the entire thing. This also might explain why we didn't get an apology on the phone. They might simply be sick of apologizing.

After we left my boyfriend opened his food to find that they had burnt the cheese that they stacked heavily on his pasta. It looked pretty disgusting but at that point it was our fault for not checking it before we called about the first issue so we let it slide.

We plan to send in pictures with an explanation to the main company for this place because they have multiple stores but we won't be ordering from this location again. And what is really sad is, even if they fix the poor service that has been slowly increasing with each delivery, we will never know it because we don't trust ordering from them anymore.

The good news is that a completely different branch of their delivery is near our friends apartment where we go to game on the weekend. We might just have to order from them :)
colour

Patronising ID check

I regularly have a lot of difficulty buying cigarettes here in the UK - I am 21 but I'm also kind of short and baby-faced. Most people guess my age as between 15 and 18. To make life even harder, I don't look an awful lot like my photo on my ID, despite my best attempts, so it often gets queried or refused.

I'm fairly used to this and will always offer to show the cashier my purse full of student cards etc which have the same name and date of birth and a better (often inappropriate for a driving licence) photo but which are not valid ID. If they say no, fair enough, they're doing their job and I will thank them and try elsewhere.

Yesterday, however, the cashier responded to this request by adopting a babyish voice and pouting expression and going "Look, I'm sorry your little fake ID didn't work out but I'm not selling you cigarettes. Try harder, yeah?' then showed my ID to her colleague while laughing about my attempt. Her colleague looked decidedly uncomfortable and I'm fairly sure my eyebrows had risen high enough to disappear from my forehead when I asked for my ID back and left