October 7th, 2012

Do I really even need to post that COMCAST sucks ?

This seems to be the general consensus with everyone that has had the joy of working with Comcast.

So, I'm moving. I called Comcast and they said they can mail me the whole self-installation package. They tell me the service will be turned on at the street so by the time my kit arrives all I have to do is plug it in and I'm good to go !

First problem - I asked them to mail the package to my current address since I haven't moved in my new home yet. I went to my new place on Tuesday and found the box sitting on the doorstep, luckily it wasn't stolen. Anyway, I hooked it up and - - nothing. When I called to inquire I was told that no one bothered to turn it on at the street. Ok. They will come that afternoon between 1-3:30 pm.

At 3:30 pm I went back - - still no service. I called again and was told there was a problem at the street, now they can't come until Thursday. Needless to say, I was very irritated. About a half hour later a rep called and said they would be able to come on Wednesday. Ok.

I didn't have time to go back on Wednesday (20 minute drive each way) but I went Thursday morning. Still no service. Call again, now I'm told the account needs to be "provisioned", whatever that means. And I have to talk to the Billing Dept, so please hold. After 25 minutes of being left on hold I hung up. Called back and was told the same thing, but this time was only left on hold for 5 minutes. I'm told the provisioning would be done "sometime" that day. Ok.

Friday I go back again, still no service. Call again, now I'm told that the numbers on the bottom of the modem (Comcast provided) do not match up in their system, so I have to drive to the Comcast office and have them give me a new one. I drive (20 minutes each way) to the Comcast office, stand in line for 15 minutes, and the woman at the counter refused to do anything telling me the numbers are right and I have service. Um, no I don't. I went out to my car and called Comcast to say that no one would help me and I'm told they can't troubleshoot my modem unless it's plugged in. Ok.

I drive back and plug the modem back in and call again. Now I'm told that someone has to come to the house to figure out the problem. Seriously. This is a 6 year old home, all I'm doing is activating new service, and the people at Comcast can't even handle this ?

The best part is that Comcast has a "customer guarantee" that states if they can't solve your problem, or miss an appointment that they will credit you $20. Want to guess how much money I have been credited so far ? ZERO.

(And before anyone suggests another carrier, there aren't any other options in my area. Believe me, I wish I could)