This is a letter I am planning to send to Cellarbrations corporate after something that happened yesterday. At the moment, it's fairly formal and pretentious language because I was trying to concentrate on not being emotional, because frankly I'm still really astonished about the whole thing.( Collapse )
Edit: I just received this very prompt email:-
Thank you for your time in writing this email to us, we take all emails very seriously.
I will personally visit & speak to the owner of the store & discuss the way in which you were spoken to, as this sort of thing should never happen.
Apologies for your experience & let me assure you this is not common place in our network of stores.
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