June 29th, 2012

Michael links lip

(no subject)

A series of mild annoyances from the Housing Department at the law school I will be attending in the fall.

1. We were first told that we would hear from them at the beginning of June. This was then shifted to the middle of June. When I hadn't heard on June 20, I called and was told that it was now the end of June. No one had told us that, and the website still said the middle of June.

2. Finally got the email that I got in on Wednesday evening. The email said that the deposit for the first three quarters (meaning $600) was due on Friday. Had to give them my credit card information over the phone, which I'm never comfortable doing, because there was no way a check would make it in time. Also, their website says nothing about how to pay the deposit. I had to call and ask.

3. Actually, their website has very little information at all about anything other than how to apply. I had to call again to find out the move-in day.

4. Every single time I've called Housing, the person on the phone has been really short with me. I'm not sure why because every other department I've called has been completely nice and helpful. And while you have to call the main line and get one of the regular customer service people, they then have to transfer you to someone who deals specifically with Law Housing. Also, you have to specify that you are a law student, which isn't bad. But even when they do, often the person on the phone will forget and try to look up your ID with the undergrad students. And then they they annoyed at you and insist you didn't specify. Had this happen twice.

None of them on their own are particularly bad service, but all of them together has made dealing with housing really frustrating.
freeze ray

El Vaquero

(I'm posting my Yelp review here verbatim, but to preface this story, in addition to having a large amount of heavily tattooed people, there were also two pregnant women and this was my bachelorette party dinner.)

"Having always had a great experience at this location before, I figured this would be safe for dinner today, 6/28/12 at 6:30pm. We called ahead of time to let them know there would be 8-10 people in our party. Apparently we should have warned them that most of our party is heavily tattooed and modified so they could have told us to go elsewhere.

We filtered in over a 15 minute period, but just ordered waters and snacked on chips til our whole party arrived. The first strike was asking for queso dip to accompany our chips. We had to ask three times, and the dip only made it out when our food did (about a half hour later), rendering the ordering of it moot. We ordered all our food at the same time to avoid confusion. Half the dishes were incorrect, and two of our party received their food ten minutes after the rest of us, despite their food just being a quesadilla and a soft taco, both incorrect as well. One of our group asked the waiter what the sauce on her dish was, and instead of finding out, he shrugged and said, "I don't know," and walked off. We had no refills at any point until we chased down our waiter. I ate half my food, and when I went to the restroom for a few minutes, the waiter snatched my food off the table so quickly that my fellow diners couldn't tell him that I was still eating. Strangely he made no move to clear the plates that were clearly finished.

Right after the waiter made off with the rest of my meal, he dropped off one check out of the five expected checks. At this point we decided to complain about the service. While waiting for the manager, the waiter came back (still without the rest of the checks) and snatched the sole check presenter out of my hand, and returned several minutes later with a check with a higher price on it than before.

When the manager (who's name I never caught) finally arrived, she never once apologized, and made excuses for the server, blaming us for arriving and ordering at different times, despite all of us ordering at once. We asked for the late and uneaten queso to be taken off the menu, and perhaps the half of my meal I didn't get to enjoy, but she refused. One of the members of our group went up and talked to her again and asked for the items to be removed, but she again refused and said that her only option was to suspend the server for a couple of days, or give us a coupon for one free meal. Our group member stated that we wouldn't be dining here again, and once more asked to have the items removed, at which point the manager broke out the most offensive part of the night. She removed the queso and half-wasted meal, but looked right at our group member and said, "I bet you were all planning on doing this [getting comped meals] from the moment you walked in here." We immediately paid and left, none of us have ever received such offensive service from any establishment. Ever.

The funny part about this visit was that every other table in the restaurant was getting wonderful service except for our table of heavily tattooed and modified people. I'm incredibly disappointed in the service today, and I won't be patronizing El Vaquero again, which is a shame since a good deal of their food is delicious."

I'm thinking of sending this letter to corporate as well, though I'm not sure what that would accomplish beyond coupons.