Bad service turned good service, then turned bad service by someone else
A couple of weeks ago I ordered some yarn from GarnWelt, because they had the yarn I wanted in stock and shipping costs were free. I ordered it on Friday afternoon, then on Monday morning I decided to also order a crochet hook. When I got home from work the yarn parcel was already there! Yay!
Or... not. Because I had ordered 6 skeins in total, and the parcel contained 4, and a bill saying it contained 6. I sent them an email right away, and on Monday night they replied apologizing and saying they'd ship the other two skeins right away. I didn't remember to tell them I had another order standing with them and could combine shipping, but I guess they did anyway. On Tuesday morning the hook order changed to "Completed". Bad service turned good service, I was happy I was getting my stuff after all.
Fast forward to that Wednesday ( Collapse )
Or... not. Because I had ordered 6 skeins in total, and the parcel contained 4, and a bill saying it contained 6. I sent them an email right away, and on Monday night they replied apologizing and saying they'd ship the other two skeins right away. I didn't remember to tell them I had another order standing with them and could combine shipping, but I guess they did anyway. On Tuesday morning the hook order changed to "Completed". Bad service turned good service, I was happy I was getting my stuff after all.
Fast forward to that Wednesday ( Collapse )