I don't usually like to order takeout during the week. However, tonight I have been working on a paper and did not have time to take the bus to school to eat or to cook anything. Thus, I decided to order from my favorite Chinese restaurant.
I ordered the same thing I usually do from them: shrimp with broccoli and crab rangoons. Their food is usually delicious, and their service is always fast.
Tonight, their service was as good as always. The shrimp was great. However, the crab rangoon had no filling. I guess a minor bad service considering everything else is good. However, I love crab rangoons. And the whole point of them is that they have cream cheese and crab inside. The shell is good and all, but what makes it a crab rangoon is that crab filling.
Edit: I sent an email to the address they have listed on their website. It just came back to me as undeliverable. I think a fake email address counts as bad service too.
So last Thursday I was in Finland getting the University Entrance Exam Registration Bullshit process started and I was told by the Admissions Office Staff that, while I was in Helsinki, I should wander on over to the US Embassy to see where the extended Student Visa paperwork starts. [I.E. Do I start at the US Embassy or do I go to the Finnish Embassy/Consulate in the States]
Let me tell you, some fun times ensused.
Not only was the US Embassy information telephone number throughouly unhelpful in offering any travel advice [i.e. bus/tram routes that stop nearby] to get to the damn embassy, they could not answer any questions over the phone. About anything. Including travel advice. They just gave us the hours the embassy window was open. Fine, I can understand that.
I walked over with my host brother and it took us about an hour between a tram line and walking to get the embassy. After locating 'Embassy Row' if you will, we located the US Embassy Building Fortress and I went up to the window to inquire about Visa paperwork. There were three semi-heavily armed US Marshall at the window and the following conversation ensued:
Me: Hello, I'm a US Citizen who would like to study here, in Finland. USM: You want to study here? Here? Me: Yes? USM: And you're a US Citizen? Me: *nod* [He steps outside and asks for my passport and drivers licence and SS Card, takes them back inside the little security box and comes back out a few minutes later with a single sheet of paper] USM: Go to this website. It'll solve all your questions.
Thinking we have what we need [and unable to check it until we return home], my host brother and I trekked back to his house and inputted the URL we'd been given. They gave me a brochure on getting a US Student Visa. For attending University in the United States. In no place on the URL they gave me was there any information on the Visa process for going FROM the US to Finland.
It also had information on getting a Green Card and how to 'legally' immigrate to the United States.
I think I've mentioned in the past that the concept of customer service is completely lost on most companies in the Philippines. I mean when you have 100 million people crammed into an area whose land mass is about the same as Arizona it's easy for businesses to get the mentality of "So what if you won't shop here again, there are plenty others!" So over time the quality of products and services has dropped a lot in casual dining.
Sandwich Guy is a pretty basic sandwich joint and they keep prices relatively low. Recently, however, they have undergone a complete re-invention focusing on a few more "gourmet" style options and a small price increase across the board.
Twice in a row I've gone there and gotten a bit disappointed.
1) I ordered a grilled cheese sandwich The grilled cheese sandwich consists of three slices of cheese with garlic butter and cheese sauce. They threw it into the sandwich press and when they pulled it out I noticed that the bread wasn't even toasted. So I asked "Is the cheese even melted?" "No sir! The cheese does not melt." "Umm.. could you put it in again? I mean the bread isn't even toasted... the whole point of a grilled cheese is that the bread is toasted and the cheese gets melty." "No sir! This is how it's supposed to be!" "Well, it sure doesn't look like that on the menu." "Yes sir!" *blank stare* *sigh* okay... whatever
2) I ordered BBQ chicken filet sandwich The sandwich is being built very nicely and I watch her put the sandwich into the press; when she pulls it out to put veggies and other items on it I ask her to please use the Caesar dressing instead of mayo. I should note that on the glass divider they have a big sign that says "Choose your dressings" with a list of EVERYTHING that they offer... only six of the 14 things listed actually exist in the store, Caesar is one of them. "Sir, the Caesar is not allowed for this sandwich." "Not allowed? What do you mean by that? It is on the list here." "Sir, Caesar is not available!" "I'm looking right at the bottle, it's right there." *points to it* "Sir, it is not allowed for this sandwich." "Why not? It's a dressing like all the others, what's the problem?" *puts dressing on then stops and stares at me with the bottle still in hand* "Thank you!"
Seriously? all that over a teaspoon of dressing?
I *LIKE* the combination of Caesar and BBQ ever since I discovered it in a Subway accident many years ago. It's like a party in my mouth. Please don't deny the party.
One of these days I'll share my daily bad service annoyances as part of our little cultural exchange program here on Bad_Service. :D
This one is short and sweet... I needed to laminate some cards so I went to a local office supply store to see if I could get some little lamination pockets. Since I live in a truly small town, the office store is a combo office/art/video rental/computer repair/financial advisor's office store. Wacky combo, but all the stores use the same counter in the back. So I find my lamination pockets and go up to the counter where I can see four employees (I assume from the various businesses)hanging out about four feet from the counter and I wait. It took a while for one of the employees to get to the counter and cash me out because she was cuddling with another employee. Standing, leaning into him with her arms around him cuddling. They were both chatting with the other two employees. I was not even sure what to say, really. I waited a couple minutes then noisily cleared my throat, and she finally came over to cash me out. But really I am all for a good cuddle, just not on the clock!