February 4th, 2012

Frustration

Bank of America suck

Dear Bank of America -

My mother died a year and a half ago, and yes, I am aware I haven't paid you in that time for various reasons that are all mine (grief, probate mess, current problem).

However, six months ago when I contacted you, you stated all I needed to do was send you the Death Certificate and proof I am the executor. So I faxed you the Death Certificate and Small Estate Claim (all I was required to file with Probate).

I have sent this seven times now.

I WANT TO SAVE MY BLOODY HOUSE ALREADY, so please stop losing, misfiling, setting fire to my faxes so I can get the payments lowered and PAY YOU.

Trust me, you do not want this house, the renovations are not finished, the bathroom floor is sinking and my mother was a horder...it's not worth the 77,000 I owe...so just let me pay you the basted money so I don't end up living out of my car.
  • Current Mood
    aggravated aggravated
no

Turkish Airlines Suck

A few weeks ago, my family flew to Baku, Azerbaijan from a connecting flight through Istanbul. The flight with Turkish Airlines itself had some bad service, but it's nothing worth writing about.

When we arrived back to Chicago, it turned out that the airline lost my mother's luggage. We filled out the appropriate paperwork and were told that they probably just accidentally left it behind in Istanbul, that they would ship it the next day, and to call in two days if we didn't hear from them.

My mother tried to call. The person on the end seemed totally confused. First, she said that her luggage never arrived in Istanbul, then said it did, but they're not sure where it is. Finally, she said to call back in two days.

So, for about a week, this was pretty much the pattern. It was almost always the same woman, who'd never provide any actual answers and after a few minutes, would tell my mother to call back in a few days. Finally, the woman just stopped answering my mother's phone calls all together.

Two days ago, my mom called her from a different number and surprise, surprise, she answered. The woman asked her what was in her luggage. This is where it gets absolutely ridiculous:

First of all, the woman made fun of my mom's clothing size. Apparently being a size extra-large is hilarious. Then my mom mentioned having a leather jacket with a mink collar. The woman said "How can you kill a poor animal?", basically admonished her, and then said to call back later. She hung up, not letting my mom have a word in edgewise.

I completely disagree with my mom's stance on fur, so I can understand the woman's urge to say something, but uh, wow, how inappropriate! It's not her job to tell my mom off for wearing fur. She's emailed Turkish Airlines about the service, but we're not expecting very much.

Best Buy; Best Headache, Mega Frustration

I finally caved (and excited caved, though), and bought a Samsung Galaxy Tab. I knew it would be a bit of a learning curve, but thought, foolishly apparently,that things would make sense once I got onto it. They didn't. I'm not interested in gaming, or streaming movies (although that is something I liked about it--I don't necessarily have to have it set to my TV, although that's kind of cool and I'd like that). I wanted easy mobility. I love to read, I wanted someplace to carry my music files (the ones I have already), upload pics to, browse the internet, download books from my favorite sites---and be able to read them. First thing it wants you to do is sync with your Google account. Don't have one, here's how to get one. It then uploads everything from Google~~~whether you want that or not. It uploaded and synced my contacts, email, Picasa web albums that I quit using when they attached it to Google+ & intend to delete, meaning I don't intend on adding pics to it. The eBook reader is synced to Google eBooks, the music app is to Google Beta....All whether I want to or not. I don't buy books from Google----ever. I quit using Picasa web albums when they hooked it to Google+ and the Circles. Nobody I know wants to be on it, and I can't save contacts separately to send links to. Half the time, if they aren't in my circles, or have no Google account, they are asked to create an account by Google or they can't open them (this is not something I've set it to do). Google is very proprietary over my stuff. But that's another complaint.
Anyway, I want flexibility. I want to be able to upload pics that I have on my computer, or separate hard drive or thumbdrive---not by routing through Picasa. No directions or apparent way to do that, not even in the 200 page manual. I want to be able to download books from my favorite websites (not Google, or Kindle or Nook)to store and read easily. No directions or apparent way to do that. I want to load my music tho I buy most from Amazon, and I can down load the Amazon App for that (sounds easy but I'm guessing it isn't) that I've already purchased. Again no way to do that that I can see.

I didn't purchase the Geek Squad package. The last time I did that, spending I can't recall how much when I purchased my laptop knowing I would need help setting up the wireless, I then paid Geek Squad $150.00 to set it up (this didn't include the router). I was a little baffled what purchasing the Geek Squad package got me. So after getting it set up with my wireless, synced with Google, cuz there appeared to be no choice, I was up and running---nowhere. I spent hours playing with this, trying to figure it out. I purchased and downloaded an book in epub, it downloaded went onto the shelf of one of the apps, and wouldn't open. There was an error. I downloaded another already purchased book in epub--in wouldn't open. I down loaded in .pdf, it opened reallly tiny---and I couldn't enlarge it. I downloaded another app the site recommends for android. I could open epub, but I better not leave it because I couldn't import it and I'd have to download it again to open it--even though it was in my download file, I could do nothing with it, but check the box.

After hours and hours, I gave in. Unless I got some help in navigating in it, it was going to have to go back. I called Best Buy. Gee they really can't help me, but I can return it and they can get something that works out better for me. Like what I queried? What do they have that will be more user friendly? He didn't really know, but I could talk to the Geek Squad. I said I don't really want to return, I need someone that will me understand how to make it work. For 69.99 they could set up the security shield (as far as I could tell that was the plastic thing so it wouldn't scratch) and get it set up for me. I said I can put that little plastic thing on myself, and I already had it 'set-up'. I needed help in navigating and understanding how to make it do stuff. Well for 29.99 they could fore go the security shield and help me set it up. I said again I have it set up, what I need is....Well that would include that. I said how much time is allowed. She could do it in 15 minutes....15 minutes? She's going to say do this, move this and what? in 15 minutes? What am I going to get in 15 minutes? Not much. I got that quick 15 minute demonstration when I bought it. Well then, if I wasn't happy, I could bring it back.

You would think when someone spends almost $400.00 they'd want to keep that money on the ledger by offering some real support wouldn't you? I guess not, they'd rather give me the money back. I'd rather get a little support and assistance and learn how to use it---who knows maybe it's missing some things that make it usable--but I'll never know because they don't want to take the time. But I guess it'll go back to the store.
catfish

(no subject)

Our buses here are run by AC Transit. It's become a running joke of sorts how they never run on time and are always late. However, today was just taking the piss.

My husband and I had a date outing today, and we wanted to catch the 51B to the Berkeley Marina. We got to the stop on time, and the bus was 20 minutes late. Once we were on, the bus driver drove like a maniac, braking sharply and not even waiting for people to sit down before taking off. We got to the marina, had fun, and walked to the nearest bus stop to come home. We got there right on schedule to catch a 51B back to Berkeley. There were no seats, shelter or anything at this bus stop. We waited an hour for a bus to come. I got sunburned from the lack of shelter (we didn't want to leave the stop as hey, a bus was meant to be coming any minute). They were meant to come every half an hour. Once we got on, we swiped our Clipper cards (automated payment cards) to pay for the fare, and then the driver started yelling at everyone to keep walking, keep walking. People kept trying to pay and he yelled "You're not listening, keep walking, pay on the next bus!" And we're all thinking what are you talking about, what next bus? Then he says he's only taking us to the next stop, and then his bus is out of service. Wtf?

So he drops us all off at the next stop, saying another bus is right behind him. Well, we waited 20 minutes, no bus, so we started walking home. After we'd been walking for another 25 minutes, the bus in question went past us. So we paid a full fare for a 1 minute bus ride, and were expected to wait 45 minutes for another bus, when at least 3 were scheduled to have arrived during that time. I have no idea what the fuck was going on with AC Transit today, but I am so not impressed right now. Not having a car, we don't have a choice but to catch the bus :(
  • Current Mood
    annoyed annoyed