January 22nd, 2012

Seriously BK?

Got off work, decided to swing by burger king bc I just wanted some junk food. Some helpful hints:
When a box of onion rings is open at the top, as they usually are, don't put them in the freaking bag upside down.
Using please and thank you doesn't make me "so damn white" as I heard you say to your coworker, it means I'm polite, and common courtesy is very much not delegated to a single race by any means.
If you wish to announce how stoned you are to your coworkers, please wait until the window is closed and/or the person has driven away. No judgement, I too was looking forward to "relaxing" when I got home, but surely the wrong person could have overheard that and gotten you in some deep shit. Common sense, get u some!

That's all...
ariel icon for hire

Frontier and Tracking

It's been nearly a year since this occurred, and it's still irksome.

When I first moved out on my own, I ended up using Frontier for my Internet. I didn't want phone service, but I needed it to get Internet. Okay fine, I got the cheapest. I really had wanted Atlantic Broadband, but according to their site, they didn't serve my area. So I spend a year and then some months. First thing was that they auto-renewed my contract after the first year without warning. Internet at times would go out or be ungodly slow. At one point I called them and they said that my modem was set to run at half the speed it was supposed to. I don't know why it suddenly did that. This all built up until I was fed up and found an advertisment from Atlantic Broadband in my mailbox. I called and spoke to them about the deal they were offering. On impulse, I decided to go with them.

Then came the trouble of getting rid of Frontier. I was breaking contract, so they charged a $200 fee for that, which is in the contract rules. I was so desperate I paid it because with the Atlantic deal, I'd break even after a year. I got the box to ship back everything they'd loaned me. Thankfully I remembered to write down the tracking number and save it. Atlantic came and installed my stuff. I figured I was set. Tracking number showed the package as delivered and signed for.

Wrong.

A month later I was out of town for a convention. My parents were coming to my place every day to check the mail and take care of my cats. I get a phone call from my mom one morning that I had something from Frontier. I told her to open it. Turns out it was a bill for $100 some dollars due to the modem not being returned. I had her go to my files and get the paper that had the original tracking number written down. I checked the tracking number online, praying it was still available in the system. Armed with that information, I called the company and spoke to someone. I explained the bill and that I didn't know why I was receiving it since I had returned everything. She said the system didn't show that, and that I hadn't returned the modem.

I then read the tracking information to her, telling her the number and that *person's name* had signed for the package when it was delivered. She put me on hold and came back a few minutes later, telling me the charge was taken off my account. I never heard from them after that. I still get deals from time to time in my mail from them, wanting to lure me back. No can do. I'm much happier with my current provider.

Walmart Suck!

So I got off work about an hour ago, earlier than usual because it was a slow night, and still had enough caffeine in my system to grocery shop. I go to the walmart by my house, stroll around for a bit and finally get to checkout.

The cashier rings about 2 items before I realize my dumb ass forgot to cash my check before shopping, so I stop her and tell her what happened then wheel my cart over to customer service and ask if I can leave it there for 2 minutes while I run to my car to grab my check (of course I left it in there, but at least I can laugh at myself...). The lady manning the desk tells me "sure, no problem" and I run out to my car. In less than 2 minutes (I had headphones in bc I was sick of hearing the general public, and I didn't even get to the bridge of the song I was listening to so I guesstimated the time) I went back in...and my cart was gone. I asked what happened, giving benefit of the doubt bc anyone can make a mistake and maybe it was just misunderstood to be a returns cart or something. In reply, I got a very attitudey "you were gone too long, we thought you had left, and its reall not our job to babysit your cart anyways", to which I replied "I was gone less than 2 minutes and if it was such an inconvenience a simple 'no' would have sufficed, now is there any way I can get my cart brought back??" After some exaggerated eye rolls they walkied the person who had taken it, then say to me "I suppose you have a check to cash too, huh?". I said "yes, as I understand it that's a service that you actually do offer...".

By the time my check was cashed someone had brought back my cart and started to spologize, but cs lady told him "don't apologize, we were doing him a favor!" I thanked the person who brought the cart back (they also grabbed the couple of things they had restocked and refilled the cart for me, very appreciated) and went to check out. I plan on contacting management/corporate tomorrow, because at that point I was tired and getting grouchy and could have easily turned into a customer_suck. If there was a policy to not allow people to do what I did, a simple "I'm sorry, we can't do that" would have been enough for me, but saying yes than changing your mind thirty seconds later is just not right.

ETA: Line breaks...apologies for my cranial flatulence :\