January 18th, 2012


Bad Service from the Post Office

I know USPS, UPS, and FedEx for whatever reason all hate me and my apartment building, and I just don't understand why. UPS and FedEx leaves a "You weren't home to receive your package" note on my door that I find when I go down to get the mail after I have been home all day and they never rang the doorbell. Thankfully I live right down the street from the USPS office, so picking up packages is easy when they decide to leave a note and run. We also get mail that is not ours all the time. I live on North California Ave, and I get mail for houses on South California, even though they aren't the same number. Sometimes I get mail that belongs to neighbors across the street. Our address is RIGHT ON THE MAILBOX. I live in Chicago, and our post office has a rule that if your name isn't on the mailbox, you aren't going to get your mail, so how am I getting others' mail? Is there mail I'm not getting because they are delivering it all the way across town?

But lately things have been getting worse and worse, and all by different delivery men, too. I ordered a brand new snazzy printer and was waiting anxiously at my door for it on delivery day. When the post man drove up, I was about to head down to open the door when I noticed he got out with out a package in his hands. I thought, "Okay, the package may be heavy and he might be seeing if I'm home first before he hauls it out for no reason." Then I watch as he starts writing a note by the truck and then sticks it right on the door and turns to walk away; so I bolted downstairs and catch him right as he's about to pull out. He says he rang the doorbell, but I must not have heard it. I told him I watched him, and he just shrugged his shoulders and said, "I have a lot of houses to deliver to." So I let it go, though I shouldn't have.

Then I was waiting for a package my roommate had coming. It was from her mother in Canada, and it was an old glass ink bottle and glass pen that she had sent to her as a gift. I tracked the package and again waited by the window, and when I saw the USPS truck stop, I watched to see if he'd note-n-run like last time. He got to the small iron gate that stands in between the street and our doorway, decides that pushing open this tiny dinky little gate is much too difficult, and proceeds to throw, yes, THROW the package over the iron gate, hitting the stairs leading up to our door, and falling back down to the bottom. I again run down the stairs in a rage, but by the time I got to the front door he had sped off. And upon opening the package to see if any damage was done, the pen was cracked in half.

Does anyone know who I go to complain to? I don't know the names of the delivery men, and it's usually different day to day on which person comes to our house. Do I go to my local office and complain? Do I write a complaint somewhere? I am hesitant to go to the local post office, if only because no matter what, it seems like every time I go there every teller has an attitude problem. They openly mock customers by shouting rude things across the room to each other, and stand back behind the counters talking to each other while you stand there awkwardly wondering if they are going to help you at all. It makes me uncomfortable to even go in there, so I try to avoid it if possible. Is there anyone higher up I should go to? I'm usually pretty okay about mixed up mail and the like -- it bothers me, yes, but it's not the end of the world. But this is getting ridiculous.
Michael links lip

Bad Service from University

Well, my school just failed today.

So, it turns out the idiots in our billing department didn't put my meal plan through for this semester. So, I go to get lunch before class only to discover there are no meals on my ID card. I go to ID services, who say I need to talk to financial aid. I call them and spend half an hour on hold (and am hung up on twice) only to be told I need to talk to billing.

So, I spend another 15 minutes on hold before speaking to someone who did not know what she was talking about. She told me at first that I was signed up. I asked her to look again and she then realized that I wasn't. Then she spent several minutes tinkering around trying to figure out what to do. She finally told me that I was now signed up.

Of course, my rollover meals from last semester are now lost and there is nothing she can do about that. Also, the plan won't go through until at least tomorrow. And we'll see if it actually goes through. I somehow have my doubts. If they try to charge me double, I will find someone higher up to talk to. I am not happy.

Icon aimed at these people and also because McGonagall makes me smile.

An update

Just updating people on the situation shown here.

I got into the TAFE course I applied for today and have had an application for student housing approved. So I'll be giving my landlord notice that I'm leaving tomorrow and will be turning in my keys as soon as the 28 days notice (that's required) is up. I'll actually be moving out before then, as the course starts on the eighth of Feb, but that gives me time to make sure the place is utterly spotless.

So in all, a happy ending for me. Thanks for all your advice in the last post.
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