Five minutes later we're outside the CBD. I'm trying to get my parents attention and they're telling me that she would have told us. By this point we're driving through suburban Perth. I go up and ask her what's going on and am told that 'Oh I thought you got off at William St!" We did, but you told us to get back on! She tells us that she's going to the airport and then coming back on a different route. So we stay on.
If it wasn't bad enough, she then stops the bus at a bus stop, gets OFF the bus and starts having a smoke! Now clearly she had to stop for a certain ammount of time (whether to be on time, or she had a mandated break) but NO explaination was given. Considering how much she has stuffed us around at this point, it wouldn't have hurt to say "I have to stop for 'this reason', we'll only be 10 minutes here." Nothing was said. To top it off, she told my father and grandfather (who'd had enough and went back to the hotel) to get off a stop early! So my 70 year old grandfather had to walk an extra half a km because of her incompetence. (if it had been just my dad it wouldn't have worried me, but my grandfather is having massive problems with his legs, so the extra walk would have really hurt him)
I work with this company through my own workplace so I'll be calling the depo tomorrow and putting in a complaint.