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December 5th, 2011

There really is a kid, I promise.

This is more a minor WTF service than anything else. In fact, the cashier was super nice doing the entire transaction.

My young cousin was going to see Hugo with some classmates and I decided to take him since I wanted to see the movie as well. When we get to the theater, he sees one of his friends so he stands with that boy (off to the side, but still where I can see him) while I buy the tickets.

I ask for two tickets to the 3D showing and hand over two vouchers. The cashier fiddles with them for a moment and then hands them back, saying that the movie has to be out for ten days before the extra 3D charge would be covered and that maybe I should save them for another time. That’s nice that he wants to make sure I get the full worth of them but these vouchers actually state on them that you must always pay for 3D surcharge, so it doesn’t matter if I use them now or a month from now on this movie, I’ll have to pay the $3.50 out of pocket. I’ve also used them several times before, including on 3D, and have never had a ten-day rule mentioned. But instead of pressing it, I decide to just pay with cash. As I go to hand him the money, I notice the total seems way too low to be two tickets so I repeat that it’s two that I need. He smiles, nods, and takes the money. He hands me my change…and one ticket. I repeat that I need two tickets; he apologizes and starts to enter another. That’s when I notice, oh, hey, children’s tickets aren’t as high right now and my cousin falls under the age cut-off. Score!

ME: Actually, the second ticket is for a child.

He looks to a manager standing off to the side and leans in, lowering his voice.

CASHIER: I was just going to charge you for a child for the second one anyway, for all the trouble.

ME: Oh, that’s nice of you. But it actually is for a kid.

CASHIER: Riiiiiiight.

He then gives me this conspiring sort of glance, like we’re in on this together. Then, when he goes to hand me my 3D glasses:

CASHIER: So do you want two adult pairs then…?

I ended up just taking two adult pairs because my cousin has a big head and the child’s pair looked small, but the cashier was still acting like he did me a favor on the price.

Dec. 5th, 2011

Dollar Tree, so cheap but such bad serviceCollapse )

Much like the honey badger, Safeway don't careCollapse )

ETA: I just got an email from Safeway saying they needed to speak to me personally regarding my last email (which was regarding the sausage), so could I please call them. I was baffled at to why I had to call them if they wanted to speak to me, but I called them anyway. They refunded me for the sausage and told me that Chrome isn't compatible with their website (not their website isn't compatible with Chrome, it's all Chrome's fault don't you know), and "sometimes it will work, sometimes it won't". She said it would work with Firefox, but I pointed out I'd tried it on that browser, too, and it didn't work. She said she'd put an IT ticket through about it. She sounded fairly uncaring the whole time, and like it was my fault the sausage incident had occurred. Seriously thinking about just using my little cart and walking to the nearest supermarket rather than dealing with this every month.

Children's National Medical Center

I have an 8-year-old daughter with autism and ADHD. She has just been recently put on Vyvanse (20 mg) by her developmental pediatrician. We see this pediatrician in a satellite office in Virginia. Vyvanse is a controlled substance so there are no automatic refills. I have to call once a month to get a prescription to physically take to my pharmacy.

So my daughter's been taking this medication for a one month so far (started in November 2011). I count the pills in the bottle and realize I have to call the office around the end of November.

I called November 28. I called the satellite office number and they told me I had to call the Rockville office (which is in Maryland, and I'm in Virginia - this is important). They give me the phone number for the Doctor's assistant, Miss Lucie. I call and talk to Miss Lucie (lovely woman). She said she'd e-mail the doctor and call the Fairfax office to let them know the doctor has an e-mail (found out today the doctor hates e-mail and rarely checks it - lovely). I also mention I'd like the prescription mailed to my home address (I don't drive the interstate).

I wait. By December 2, my daughter has 3 pills left in her bottle. I call again, saying that I called on November 28 and that my daughter has only 3 more days left of pills. I ask them to call me. Nothing.

I have my husband call this morning around 8:30 AM. He talks to Miss Lucie. Tells her our daughter is completely out of medication and we need the prescription NOW. Miss Lucie said she'll call the Virginia office. She calls back lets me know what is happening. This is when I find out the doctor doesn't like e-mail.

It's 3 PM in the afternoon. I. need. that. prescription.

I think we're driving up to the office. And we're not leaving without a prescription.




ETA: First, thank you for all your suggestions, I'm going to look into complaining to someone. Second, just got back from getting the prescription. Hubs had to go out for a while, but he was home by 3 PM. Because of where the office is, we decided to go up there and wait for the doctor to write out the prescription. Unfortunately, she cannot electronically send the prescription to the pharmacy. There is a law, either federal or state - not sure which, that is pending that will make it legal, but right now, it's not possible. I can call in for a refill, but I'm going to be picking it up from now on. Also, the doctor was nice enough to not only write a prescription (which was filled tonight), but she also wrote one out to be filled after January 2, 2012. So crisis averted - at least for the next 2 months. :) I have been searching for other developmental pediatricians, but we either have Children's National Medical Center OR VCU (which is over 2 hours away from where I live, so we're stuck). As for panic attacks (and anxiety attacks), hers have almost vanished, but she still doesn't like the vacuum being run in her presence. :D

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