October 11th, 2011

If we pay you to fix our car, we kinda expect you to do it right.

A few months ago our car broke down and we had it towed to a friends house because while we were in Sydney, we don't live there. The NRMA guy told us what needed replacing, and would have done it but he didn't have the part on him. So my husband and another friend took a trip down to try and do it themselves. They encountered the problem of bolts that hadn't been removed since the car was built and could only remove one of the three they needed to get to the alternator belt. So the car sat for a few months until we had the money to get someone out to fix it for us.

Thursday 29th September my husband left work early to go out to meet the Lube Mobile mechanic at our car. He put in the new alternator belt and we thought everything was dandy and he drove home. Friday he drove down to Sydney from the Central Coast(76km) to pick me up from work, we drove home and then drove up to Bonnells Bay(52km) later that night and back on Saturday after a wedding. So over 250km in a few days plus little trips over the week.

Saturday 1st October and our car won't start and we're now running late for a different wedding. Can't get it to jump start, give up and borrow housemates car(which ends up being a huge hassle in itself).

Tuesday 4th October, call NRMA again and they send someone out. Husband man tells him about getting the alternator belt put in. NRMA sticks his hand in, tells the husband man to do so, oh looky there. The alternator belt is so loose it's flapping around. No wonder we can't get a charge on the battery. NRMA guy asks who refit it, was told, asked how much they charged($135) told us we got ripped off and needed to write a complaint. Less than 20mins and our car was running again.

The husband man is in the process of writing a polite and cranky letter to Lube Mobile about what happened, including the invoices from their mechanic and NRMA to prove that their guy stuffed up.

Most of our friends have expressed horror at the thought of our car possibly breaking down on the F3 whilst we were driving, and I guess we can just be happy that it didn't end up with us getting in an accident.
SW - Rey BW

Toyota "repair" suck

So last Tuesday - a week ago today - my car died in the parking lot at work. I ended up having it towed out to the dealership rather than my usual mechanic - it was closer, and the tow would cost less. No matter what the issue was, I knew it was not my battery (it was only a year old and had been marvelous thus far), and that something else was preventing the car from starting - most likely the alternator. Either way, I figured it would just be fastest to take it to the dealership rather than my regular mechanic. That was a mistake.


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Edited to add TL:DR: Guy at the service center of the Toyota dealership tells me my battery is dead when I know that's not the only issue. Doesn't check the alternator, even when I ask about it. Less than a week later, my car stops working on the interstate because the alternator dies.

Aaron doorbell ditchers

Aaron, a company that's pretty much like rent-a-center (in that they lease out furniture, TVs, etc.), apparently tried to deliver something to my neighbors.

When my neighbors weren't home, they doorbell ditched me. They rang my doorbell, and by the time I got downstairs, they were clear across the lawn. WTF? How is that appropriate behavior? I'm sorry my neighbor wasn't home, but that doesn't give you the right to be a douchebag and bother me. :C

Looks like I know who I won't be bothering to purchase from.
Ruby Slippers

Not bad service.... Just a bad response to bad customers

So I had a situation today where the service of the place that I went to wasn't bad on their part, but some customers who were already there made their service bad.

Does that make sense? I'll explain:

So I went to Wendy's and lined up cause it was a really long line. Probably about 15 minutes later I was second in line with a bunch of teenage girls behind me. Just as I was about to be served, a bunch of young kids, maybe about 10, pushed in without the person serving noticing and were served before me.

That didn't bother me, I mean they're just kids and I wasn't in the mood to argue. Instead I let them get served. At this time the teenage girls behind me were talking about Justin bebier and I was getting quite cranky.

The young kids didn't have enough cash so they went off to get some money from their mother while I was finally served. As I was being served two people joined the queue behind me then the young kids came back and tries to push in in front of me.

They said "we're ready to be served now" and they were asked to wait while I was served. After I paid my money she asked who was next and the people that were next (technically not the kids) were about to say them when the kids mother, rude arrogant lady said "these kids have been waiting."

So the kids were served after me and the other people had to wait as well. In this case the bad service was resulted from rude customers as well as staff that weren't assertive enough to speak up.

Posted via Vita for iPhone.