September 12th, 2011

Michael links lip

Bad Service Turned Good


My family is moving oversees, and today was my last day to see them. We all went out to lunch at Olive Garden, my favorite restaurant. Usually, the service there is really good. Today, not so much.

Our waiter introduces himself and says that both he and his assistant would be helping us today, and that if we needed anything just ask either of them. Then, since we already knew what we wanted, we went ahead and ordered.

Now, it was pretty busy, so I was expecting a long wait. But it took half an hour for our drinks to come out, and all we had ordered were two lemonades and a water. Then it was another half an hour before our soups and salads came. Our main courses came fifteen minutes after that, which wasn't too bad. But this was when the fun started.

So, by this point, two of us had finished our drinks, and since they were refillable, we wanted more. The assistant waitress was walking right at us, so my mom tried to call her over. She pointedly ignored us and took the order of the table next to us. Which, okay, maybe understandable the once since maybe they were supposed to take orders first before helping other tables or something. But she stands there and has a long conversation with them while cooing over their baby, and then she walks away to put in their order and doesn't come back for another ten minutes. Yet again, she ignores us and goes to ask them if they need help. As she turns to leave, I loudly call to her, but she keeps walking.

So, the original waiter comes back, and we tell him what had happened. He says that he will get our drinks, as well as to go boxes since we were done eating by this point. And he says he will say something to the waitress. He walks off. Twenty minutes later, neither of them has come back again.

So, this is where the good service starts. My mother grabs the plates with our leftovers and goes to the front and asks to see the manager. The manager was awesome and got our boxes right away. And she doesn't charge us for any of our food. So, a good end to it all. But still. I get that they were busy, but the pointedly ignoring us was just not okay.

relayed bad_service

This story was relayed to me by a co-worker the other day, at it seemed particularly egregious and worthy of posting.

My 23-year-old co-worker (A) lives near a convenience store that they frequent near-daily. A is a smoker, and usually buys cigarettes here. She and her roommate visit the store as they do almost every day and try to buy cigarettes and a 6-pack of beer. The clerk looks at A, rolls her eyes, and picks up the 6-pack, saying, "I don't think so." She moves to put the beer back in the cooler.

A: Excuse me?
Clerk: I know you're not 21, don't even bother.
A: I have my ID with me.
Clerk: I don't need to see it. You're underage.

Now obviously, the bad_service here isn't being cautious about serving underage customers. But refusing to even check their ID because you assume they're too young and denying a sale because of it? Bad_Service.

Taxi Trauma

So saturday me and my friend were going to the cinema, she lives in an estate out of the centre so we book a taxi for 6pm, it wasn't our usual taxi company but seeing as it was a saturday and it's very busy we didn't think much of it.
Anyways 5.50 the taxi arrives, me and my friend's partner were ready but she wasn't, no big deal we still have ten minutes right? I open the front door to signal to the taxi driver that we are aware they are there. Anyway five minutes passes and the taxi driver is knocking on the front door 'You'll have to come out now or i'll send another one out to you, i have another fare in ten minutes!', now bearing in mind it takes at least ten minutes to get into the city centre, dependant on traffic...bad judgement on her part. 
Anyway my friend still isn't ready, we come out at about 6, maybe one or two minutes over, my friend checked, anyway the taxi driver is visibly angry at us. Halfway down the road my friend remarked to me that she forgot her phone 'I'M NOT GOING BACK' the driver snapped, me and my friend were kind of taken aback by this, it was like being told off by a parent. My friend told her she was just remarking on it to me and didn't want to go back.
So we continue on our silent awkward trip of pain when we get to a railway crossing and as fortune had it, the barriers were coming down, the driver sighed loudly, muttered something under her breath and braked sharply, turning the engine off.
Eventually we get into town, now the place she was dropping us off had roadworks, which fair enough isn't her fault, but rather than find a safe place to drop us, she pulls up near the roadworks and says loudly 'It'll have to be here i'm running late' so we clamber out, middle of the road (which in hindsight we shouldn't have done, we should have insisted on her dropping us at a curb at least but I was so eager to get out of that tense situation I did it) Lucky there wasn't much traffic and we get onto a pavement unscathed, but utterly unimpressed with this woman's attitude. 

TL;DR driver is crabby, snaps at us during the ride, makes things awkward then dumps us in the middle of the road, I thought it warrented an LJ post.