This is currently an ongoing problem my husband and I are having with Vodafone and I'm hoping after today it's been resolved but i won't really know until the end of the month with my next bill.
In May, my husband was doing a job in an area where he was getting really bad reception on his phone. He called to complain about it, they acknowledged that the area was in a bad spot but they were currently building new stuff to improve that area, and hey we'll give you a 50% discount for the next few months anyway. We're both on the same account so the discount applied to both of our phones.
Cool, a discount, right?! :D nope.
When we get the bill that first incorporates the discount (June) there's a $900 charge on it O_O looking through it THEY CANCELLED BOTH OUR CONTRACTS. My husband called them to find out wtf and the person he spoke to found that the person who put on the discount on basically fucked it up and changed our plan and as that plan doesn't cover the things we have on our current plan, it therefore cancelled our contracts instead.
She said she fixed the cancellation, and we only need to pay half of the usual bill as normal. Awesome.
So I paid what I roughly worked out as being half of the bill because I wasn't sure what it should be due to all the weird extra charges on the bill.
Here comes July, and we get the next bill. The discount is applied correctly. There's a credit back for the cancellation charges. But apparently we still owe money on the last bill. If anything, all I could work out is there should be a ~$5 difference that I missed on judging half, and certainly not the amount they say I still owe! Where is my discount if I'm still basically paying full price?! I go to access the previous bill to check it out. I can't. They've deleted it off their server with some weird way they send out the emailed bills so I can't look at it AT ALL. Great!( Collapse )