Unfortunately, as I didn't expect so much trouble I haven't taken names. I know better now. I do know I was told names a few times, but most of the people I spoke to were in Indian call centres and I could not understand their names with the heavy accent.
This needs a finishing paragraph. I intend to send this letter to 3 complains and the Telecommunications Ombudsman. At the moment I'm having trouble paying my rent, I don't need a $100+ phone bill for charges that I believed I was getting for free. Can anyone help me with the last paragraph and the general wording. Thanks.( Collapse )