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June 30th, 2011

Jun. 30th, 2011

This happened at my kids' swimming lessons earlier this evening and I'm still so pissed I can't sleep. Instead I'm just laying here stewing about it.

My younger daughter (6 years old) is afraid of the water. We just bought a house with a pool, so we figured a short (2 week) round of swimming lessons would be good for her -- just enough to help her get a little more comfortable in the water. So we signed up for lessons at the local YMCA, starting last Monday, June 20th. She freaked out a little the first day, but I explained to her how her teachers were also lifeguards, she could trust them, they would keep her safe, etc. Over the last week and a half she has made a lot of progress and I was pleased with how things went.

Until today. I didn't actually witness this event (and am beating myself up for it) because from the covered area where I wait, you can't see the deep part of the pool, but a different instructor came up to me after the lessons to tell me about it. Apparently the class had gone to the deep end to practice their kicks with floats to keep them up. My daughter was scared, and so was doing her kicks while holding onto the side. This must have been unacceptable to one of her teachers, because he told my daughter to let go of the side and come out into the water. When she refused, he went to pull her away from the wall. My older daughter told me at this point the younger one started crying, so the instructor took her to the other side of the deep end, DUNKED HER UNDERWATER, and then told her she had to sit out the rest of the lesson, sitting on the side of the pool and that she wasn't even allowed to put her feet in the water (about 30 min of the 40 min lesson).

Once I got this whole story, between my kids and the other instructor -- who was so upset that my child was treated this way, I was really thankful for her courage in coming to find me -- I went into the office to complain. Unfortunately the pool supervisor had already left for the day, so while the front desk guy made note of my complaint, he said I should come early to the lesson tomorrow to talk with the supervisor.

I'm so upset I can hardly stand it. I'm sick with myself up for not seeing this happen and letting my poor child suffer through that entire lesson thinking she did something wrong. And I'm so pissed at that instructor I don't even know what to do. I'm terrified that we have now gone back even past square one with her fear of the water, and I don't know how long it will take to undo this damage. I'm going to try to get off work early so I can get all this taken care of before the lesson time, but I'm definitely not letting my child back in the water with this guy. If you have any tips for how I should handle this meeting, or what to ask for in recompense, I'd appreciate them. This is the first time I've ever had to deal with someone seriously wronging my child.

*edited to add the words "my child" to the end. I'm so mad I can't even make words,evidently

do i look like a hooligan...?

Recently I've had two issues - both in music stores - in which I was treated as though I were a teenaged annoyance. I get it, I work in retail too, and I know it's a little irritating when loud, obnoxious kids are set loose in my store and leave it looking as though a tornado hit. But it's really not a big deal and as long as they don't shoplift, I'm still nice and pretty okay with kids and teenagers. Most cause me no issue whatsoever.

I also get that music stores sell a lot of high-tech, expensive stuff, and I figure that the sales associates might be less lenient with kids around pricey equipment and instruments than in the cosmetics shop I'm employed at.

Here's the catch - I most certainly do not look like a rambunctious teeny-bopper (even at the age of 18) and my best friend was with me when both these incidents occurred and he's 21 for chrissakes.

take the kids back to the clubhouseCollapse )

tl;dr: omg people. I seriously don't look like a kid and I'm tired of being treated like one. I promise I pay my own bills and have never shoplifted in my life. Get off my case.

Not All Teenagers Are Thieves...

The "Do I Look Like a Hooligan Post?" post below reminded me of this incident that occurred in high school.

Not All Teenagers Are Thieves...Collapse )

Just give me my mudslide, please!

I went out to Applebees with my family last night. We've been here dozens of times and know quite a few members of the wait staff.

The waiter comes to take our orders and I order my food and a mudslide. The waiter looks at me, looks at my mother and sister sitting next to me, and looks back at me. "You're not 21. You can't have alcohol."

Now, I'm used to this. I look far younger than I am. I'm routinely mistaken for a high school student. So I pulled out my license and handed it to him, saying, "I'm actually 27. Here you go."

He barely glances at my license and shakes his head. He tells me he's seen plenty of people in his lifetime and there's no way I'm 21. I again inform him that he's holding my driver's license in his hand, which says that I was indeed born in 1984. I'm even wearing the same shirt and glasses as in the picture. He tosses it on the table and says, "Well it's a forgery. You're not 21." Then freaking walks away (he'd already taken my mother's and sister's orders).

I went to the entrance where the hostess was standing and asked if she could get the manager. He came out and I told him what had happened. Luckily I know the manager and he knows my family really well. So he went off in search of the waiter and I'm assuming he took care of things because the next thing I know the waiter is walking over with my mudslide. He looks angry as hell and kind of rudely slams it down on the table in front of me. "Well how was I supposed to know you really were over 21? Here's your mudslide. It's on the house."

And he walked away again.

Argh.

At least I got a free mudslide?
Just here to add my disgruntled voice to the list of growing complaints about uni fails, seeing as it's enrollment season.

So after two weeks of exhausting back and forth meetings, my tuition loan documents were finally available for pickup. The guy who signed the form said I could take it to the office in the next city physically or I could wait till the postal strike was over to mail it in. Since I was in a bit of a hurry for the loan, I thought I'd go over to the city myself (it costs about $15 bucks to go by bus, which is the only transit available to me). Being a cheap student, then I thought I'd give it one week to see if the strike would be over.

So the strike ended a little less than a week after, I go over to the university postal office to mail it in, and the lady informs me that the guy who filled out the form did it incorrectly. He didn't fill out the date, without which it would be invalid. So basically I had to go back through the process of making another appointment, waiting half an hour to be called in and explaining my business, all so someone could officially write down a date for me.

In retrospect, this wouldn't be a big deal except:

a) I do not see how the guy could possibly have forgot to the write down the date, when the only two things he had to do was write a date and then sign the form. How exactly do you forget to do one of only two things you have to do?

b) I had to do all this and waste about 2 hours of the time total in walking back and forth between the several building, when on the same night that I had a major exam. I had meant to use that day for studying and instead I had to go back and forth between a bunch of building to get one frigging date written down.

c) I can't help but think of what if I HAD decided to waste that $15 to actually take the form myself to the office in the next city, only to be told to go back and get the date written down and then come back. Hello there, $15 of wasted travel, all because of one missing date

And the worst thing is that this sort of things happen at my university all the time, and we're basically just told to "deal with it."

Update

This is an update to my post from last night: http://bad-service.livejournal.com/2842311.html

I met with the executive director of the YMCA this afternoon. He gave a variety of reasons that the instructor did what he did, including a training the director had done on Wednesday about getting the timid ones off the wall and engaged (obviously not talking about in deep water, or with the force used on my kid). Ultimately he said that she never should have been taken to the deep end, even with a float, even if the rest of the kids in her class were ready for that. And obviously if she shouldn't have been taken down there, the pulling her off the wall, dunking her and making her sit out was completely out of line. When I see the awesome progress my older (outgoing, confident, fearless), it's obviously not that this guy just completely fails as an instructor. So I accepted the directors vow of training and more careful assignment of the instructor, instead of outright firing him.

In addition to the retraining, the director offered us a free session of one-on-one lessons with the teacher that approached me after yesterday's lesson. She obviously had spoken with the director before I got there because he knew who I was talking about without me giving a name. So we are doing those lessons next week and I think this teacher will be really good for my daughter, she seems very patient and understanding of the fear. Overall, I'm satisfied with the response I got today. Thanks for all the advice & support in my post last night, it definitely helped me prepare myself for this meeting today

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