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June 16th, 2011

Popeyes Chicken suck

In my university, it's pretty hard to find good spicy food, and one of the few options available is Popeyes Chicken and Biscuits. The service is never really great, but its one of my favourite chains and it makes this one dish I love, so I'm a regular there. Except today I had some service which annoyed the crap out of me, ruined my day and ensured I'm never buying at that particular restaurant again, never mind how much I love it and how few other options there are.

So it's lunch hour, and its gets busy, with a line of 7-8 customers at a time. The manager of the store, who I've always noticed is brusque with his employees, seemed to be in a particularly foul mood, yelling at the cashiers for the simplest things, and generally standing in their way to the food (so they had to reach past him to take the orders and give them to the customers). The guy seemed pretty much clueless that he was only making a tense situation worse.

Then my turn comes to order, and the manager himself takes the order, because the cashier is away to get the previous customer's food. I give my order, give him my credit card and then I wait for him to ask me to enter my PIN. The standard procedure every time I buy there is that they stick my card in, then they push the machine towards me to enter the PIN (because the machine is attached to the other side of the counter).

The manager just sticks the card in, keeps the machine close to him instead of pushing it across the counter to me, and then looks up distracted, because the previous customer just came back complaining that her order is wrong. Another cashier is already dealing with that problem, but the manager sees fit to start yelling at that guy in front of everyone, for messing up. So I'm here staring at the whole argument and then finally the manager turns back to me, and he asks me why I haven't entered my pin. He starts chewing me out, for not remembering to enter my pin, because now he'll have to stick my card in again, and generally makes a huge deal out of nothing. Nevermind that he hadn't followed the standard procedure of actually GIVING me the friggin machine, so I could enter my PIN.
 
I was flustered, and I'm a quiet and shy sort of person, so I just paid, got my food and left. But that just left a bad taste in my mouth for the rest of the day, because I am a customer and a regular so there is no reason for him to be taking his anger out on me. Definitely, I'm not going back there again.

Wal Mart suckage

Story passed on by a friend - I haven't shopped at Wal-Mart in something like 2 years, and this sort of customer "service" is the reason why. (The horrid way our local Wal-Mart treats its workers is the other reason)

First, some background. My friend, who I shall call Red Head Momma or RHM, is about my age, 30, and she has several biological children and a few more step children, for a total of 8 kids under the age of 10. She's been pregnant every year that I've known her, and she's currently pregnant again. I'm not interested in having kids, but someone out there has got to do the breeding, and she's very happy with her large family.

So RHM went to Wal-Mart to pick up a few things, about $30 of groceries, with her youngest few in tow. She went to the register and her ATM card wouldn't read in the swipe machine when she went to pay. After a couple of attempts, the cashier started ranting about how "all these young moms pop out a ton of kids and expect everything for free!!!" Cue the shocked face of RHM, who was more than willing to pay if the machine would take her dang card, which she explained to the cashier!

This story does have a better-service ending. After going home, RHM called the store manager, who reviewed the register camera tape, and not only are sending a gift card to cover her purchases, but this lady will be fired. My friend feels bad about the whole firing thing, but wow, talk about mean! I can understand having a bad day, but in that case, go to the back room and kick something like I did when I worked retail, or vent to a co-worker later, don't take it out on the customers!

UPDATE: Raymour and Flanigan B_S

An update to this post.

After all that...the chair was the wrong color.

They did not offer any kind of discount or compensation - merely asked if we'd like to keep the wrong chair while they ordered the correct color AGAIN. (It wasn't the salesman's fault at all - he filled out the paperwork correctly, color and all. Something got screwed up at the warehouse.) We took a refund on our deposit and walked. And I'm drafting a letter to corporate tonight - I just need to find an address to send it to.

What a mess.
I was at Walmart today doing my father's day shopping and I picked up a 5 hour energy at the register. I got carded, which didn't surprise me, and I handed my id over with a laugh and said "Okay, but be prepared to be surprised!" because the last four times I've been carded, people's eyes have widened. One kid even laughed cause he carded me and I'm older than him by two years. She gets this SNOTTY ass fucking tone and goes "Fine! Surprise me! Then you can go home and whine to your mommy about how you got carded at Walmart!"

Um .... wtf? I get carded everywhere. I don't care. I was just trying to make a friendly joke and you acted like a total bitch. Who, by the end of the transaction, was acting like my best friend telling me about her pool and how she has to beat the neighborhood kids out of it with her skimmer net ....

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