April 22nd, 2011


Slightly bad service at Starbucks, or overreaction?

So in case anyone didn't know, today was Earth Day and at participating Starbucks in the US if you brought your own travel mug you could get a free plain hot/ice tea or a plain hot/ice coffee (no mixed beverages unless you want to pay, boo). The plain coffee/tea is not the suck.

So this morning I visited a Starbucks inside a Kroger store and straight up asked if they were participating in the Earth Day celebration of free coffee. The employee said yes and I asked for a venti iced coffee (my travel mug is 20 oz+, maybe 25 oz) and the employee gives me a weird look and rolls her eyes at me like she wanted to say something, but didn't say anything. She pours me my drink and I thank her and I'm on my way but I am bothered by her rudeness of rolling her eyes with me. I wasn't sure what her problem was, but on Facebook there was the offical event through Starbucks online that I was checking and other people said you could only get a free tall drink. I don't know if that's true or not, but it made sense why she rolled her eyes at me if that was her problem. I looked online at both the offical website, on Facebook's event page, and in the store I visited and saw no signs saying what size was limited on Earth Day. I figured because my mug what that big that I could get a venti without any issues.

Am I overreacting to the employee's rudeness, should I say thing, or should I just ignore it and let it go?

Again, I'm not complaining cause I got a free iced coffee in the size I wanted (I'll probably get a 'customers shouldn't get what they want' tag), but if the employee rolled her eyes at me because I asked for a venti instead of a tall and didn't say anything to me, I just think it's rude. I wouldn't have been offended if she told me it was only tall, I'd accept it and take my coffee.