April 19th, 2011


(no subject)

I don't happen to know where the post is, but some of you might remember me: I had a bad experience with the vet more or less over medicating my hedgehog, and she sadly passed away. I got a lot of amazing feedback on that post, and now I have more vet shenanigans. I'm beside myself with fury and fear, and I really need help. Badly.

My grandmother has a Toy Yorkie, who is three years old. Her name is Zoey. Zoey developed a lump on her chest, the size of a fingernail. Her back left leg also gave out. Of course, we rushed ger to a vet. Not the same vet that dealt with my hedgie, but still a vet. Vet said there was no need to worry about the lump, and to keep her off her leg for six weeks. Lock her in a cage and don't let her walk.

Okay. We didn't lock her in a cage, because she gets insanely depressed at being crated. Instead, she got a nice comfy pillow and carried everywhere. She goes out on her walks, but in my arms rather than on the ground - so she still gets outside time.

Lump grew. Took her to the vet a second time. "Nothing to worry about." It grew. Took her to the vet a third time. "Nothing to worry about."

Took her to a different vet that said it wasn't anything to worry about, just a skin tag. A growing skin tag, that they wanted 700 dollars to remove. If it's just a skin tag, and not hurting her...sorry, but 700 is a lot of money for cosmetic changes. She's not a show dog, she's a family pet. If it's not dangerous, why bother putting her through the stress of surgery?

It's not the size of a door knob. Gramma called mom today. She took Zoey to the vet, for the fifth time (we're now looking at over 1000 dollars in vet visits and anti biotics for the leg, etc) and the vet says "Oh, it's cancer. 670 to remove the lump, but she'll probably die on the table."

Is there anything we can do to report this?! They told us on four occassions that it was a skin tag, despite its rapid growth. The cancer could very well be deteriorating her leg as well! They didn't do x-rays or biopsies, despite Gramma being fully willing to pay for it! Can we sue? Can we report them? Who do we report it to?

Zoey is practically my doggy soul mate, she's three years old. She's so young and...we could have stopped this, had they done the proper tests in the beginning. We're very realisticially going to lose a young dog, who has no health issues besides this. Because the vets kept saying nothing was wrong. We have all the vet sheet reports. What can be do? I'm not looking to gain money back, but maybe save other owners from feeling the same pain as us.

As a side note: this vet told a lady her 4 year old weiner dog has cancer and wanted to euthanise it right then, without tests. The lady took it to a different vet, and turns out it was an ingrown tooth.

Thank you all in advance for any information you can provide.


Thank you everyone for the information! As Zoey is not actually my dog, I'll have to show all this wonderful information to my gramma, and hope she decides to push the issue. I will be reviewing various places about both of these vets. Thank you all again, you've been extremely helpful.

(no subject)

I’m not even sure if this perplexing situation of mine belongs under bad_service. I mean, it’s more like bad_university_trying_to_rip_you_off_because_they_are_badly_oragnized.
Anyways, sorry if this is irrelevant, I will delete it if someone points it out. All introductions aside …

Collapse )
Gromit on the roof

I got you first so you can't get me back

A common expression in the playground, but in an insurance office?

My car insurance is up for renewal imminently, so I popped into my current provider's office to see if I could get 'third party any vehicle' (TPAV) on my next policy, as I'd been told I couldn;t have it last year. The conversation went basically like this:

Me: wants to drive all the things
Husband: wants someone else to share the driving
Salesman: wants to drive his company out of business

Salesman: Soooo, TPAV. We-ell, that's a bit dangerous really, I mean, you have to have an insurance policy on a car to drive it, you can't just drive any old car.

Me: (stood in doorway) Yeah, I know, I just want to...

Salesman: (sat at desk some distance away) So who's car do you want to drive then?

Me: My husband's M...

Salesman: Oh no, you need to be a named driver on your partner's insurance for that. It's cheaper that way anyway.

Husband: We checked with my insurance and it was an extra...

Salesman: (printing something off) Well it says here you already have TPAV on your current policy (thus totally contradicting his last statement)

Me: (realising she has missed out on the chance to drive various exciting things in he last year) That's rather disappointing then, because i was told I didn't...

Salesman: Says it right here.

Me: You know, i'd really like to actually finish a senten...

Salesman: (frowning mightily) What is your problem?

Me: I really don't like being interrupted when I'm trying to...

Salesman: (louder) What IS your problem?

Me: (turns to husband) I think we'll leave this for now

Salesman: Yeah, you do that, you should probably leave.

Me: I don't think I'll be renewing this policy (at over £500)

Salesman: Whatever, don't then.

So far, so WTF. I was exceptionally pissed off at being spoken to like that, and decided to complain to their customer services when I got home. Which I did. The rather flat lady on the phone listened in silence to the whole tale, then at the end told me that she already had a note on my file saying that staff 'did not like the way I spoke to them or my aggressive attitude'.

There was no apology for bad service, no information on how the complaint would be followed up, it just seemed as though the fact that the worker had noted my file meant anything I said was invalid.

I told her I was very unhappy with the service I'd received, that I wanted to be informed of how the complaint was followed up, and I expected to receive an apology. She then said she was 'sorry if you feel you have received bad service', (beautiful example of a weasel apology) and that I would receive a letter early the following week.

Meanwhile, the search for a new insurance provider has begun!
david tennant, 10

Wtf Taxi driver...

Dear Taxi Driver/Company:

It was raining and 40 degrees outside tonight. It's ok that it took you an hour and twenty minutes to get to my family, even though you quoted me at 15 minutes when I called. Shit happens.

It's ok that you were on the phone the entire drive and virtually ignored us, except getting our address. Even when I asked you to pop the trunk for my husband, standing in the rain, so he could put our stroller away. That's ok. Clearly, your phone call with your buddy about sports and sports stars is more important. Fine. Its cool that you're on the phone while you're driving even though it's illegal. Whatever. I just want to go home.

Hell, it was even ok when you turned onto the street parallel to ours and proceeded to drive two blocks past anything that could resemble a way to our house. Maybe you didn't realize it was back there. Ok.

What's NOT ok? When I finally say, "Um... Where are we going?" And you ignore me. Then I say it again, "Where are we going?" And my husband pipes in with, "Sir? Hello?" and you throw your phone down on the seat, glare at me in the mirror and say, "I'm on the phone. Sorry I forgot where I was going for a second. Sorry I deviated EIGHTY FEET FROM YOUR ROAD. I'm glad you pointed that out to me. Thanks." And then get right back on the phone.

Go to hell. Seriously. So good for my husband when he says right back, "I'm sorry you're on the phone and not paying attention to what you're doing. We paid to go home and HOUR and a half ago and we don't want a scenic tour while you remember where you are." 

Like, I didn't say anything the entire fucking drive. But I have two kids who want to go home and go to bed and SO DO I. It's not my fucking fault instead of asking us to remind you where you were going, you chose to be an idiot and go the wrong way.

I have a sneaking suspicion the guy was high, and I'm glad I got out of the stupid taxi alive. Never again. Buses for me.