April 17th, 2011

Okami

Comcast!

So, I'm having a bit of a bad service here, and I'm not sure what I should do next.

I recently (April 1st) moved out of my apartment into a new place with my girlfriend. I canceled my Comcast internet subscription and she got an internet subscription in her name for our new place. There was a $50.00 extra charge (due April 18th) on my Comcast account for the internet modem they had given me. I got in contact with Comcast and they sent a tech over to pick up the modem on April 8th. Something was a bit odd, the tech was on her cell phone talking to her friend the entire time, and she only said two words to me and gave me a receipt. I didn't think much of it, it's probably a boring job and what not, but I gave her the modem and thought all was well.

April 13th, five days after I turned in the modem to the Comcast technician, the $50 charge is still on my account. I call Comcast to make sure that the charge is being taken off my account. They say they have no report that they ever received my modem. I read the entire receipt to the customer service rep, especially the modem serial number and the confirmation number on the receipt. The customer rep seemed to believe me since I had all of that information and he told me he would open up a case for it, and that I should be contacted in 2 days.

April 15th rolled around and no phone call, so I called Comcast. They seemed to have no idea what I was talking about, only telling me they'd "look into it" and that I should pay the 50 dollars in the meantime. I have no intention of paying the 50 dollars because I turned in the modem already and they're the ones who can't seem to find it. The money is due tomorrow. I do not have a lot of time tomorrow to call and repeat the story yet again, but it looks like it is what I am going to have to do. Any suggestions?
HKAnatomy

Gly or Glip?

 Recently I went to my doctor for my general 3 month check up on my diabetes (I have type 2, 4th generation) and refill of prescriptions. Most of the time it's the same nurse that takes me back to have me weighed, check blood pressure, etc. This time it was a new nurse, I'm assuming transferred from another location.

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