April 4th, 2011


Once more unto the breach: Update, part deux

The original post and the update.

Having gone back once more, this time in casual clothes (I wore jeans, a T-shirt and a Carhartt coat; my date was in jeans, boots, Harley shirt/cap and a similar jacket), I can say conclusively that Dockside Bistro has fixed whatever the hell their original problem/s might have been.

We were treated courteously, seated promptly, served wine, appetizer and soda pop without any request for ID, and brought the full amount of change (once again, promptly when we were ready to pay).

Whatever their issue was (staff? management?), it's no longer a problem and I can heartily recommend their calimari with sauce assortment as an appetizer.
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    satisfied satisfied

vet misbill; what do

My cat just had a surgery to remove a large mass between his shoulder blades. We were billed, given instructions for his care and sent home.

A few hours later I get a call, telling me that they undercharged us by $156. Now, I feel really weird about this. I liked the service I got - they seemed like good people, the doctor was amiable and did not talk down to me (an issue I took with the place we went to first) and the rest of the staff were friendly, quick to help and answer questions.

But I still feel that that's kinda bullshitty. It's their mistake. I might just be feeling sore because it was a very large amount of money in the first place [my boyfriend joked that we should rename him "Bonus Check"] because people are human beings, and it seems like a good, private run practice.

I can't say with 100% confidence that it isn't some scammy sort of thing - there's nothing that says nice-seeming, talented people can't rip you off. I can just see it really, charging little bits and pieces over. Enough to be a pretty piece of money to them, but not enough that someone is likely to fight it very hard. Especially if they want to continue using their services, I am sure. [not that I have been informed as such, but I imagine that's the most logical response] Overall, that just makes me uncomfortable. Is that enough to simply think twice? My boyfriend says he wants to pay it. Again, I am caught between "good service" and "bs vibes".

Does anybody have any experience with this? Is jerking people around a common thing, or am I possibly being overly paranoid? I am genuinely torn here, I've never been in this situation. I don't want to be a stingy dick but... isn't it sort of their problem? The woman who called even admitted as such, "Sorry, [nervous laugh] it is totally our fault..." and then she asked me to pay for it. I don't want to screw over a legitimate, good veterinary practice, but I also don't want to leave myself open to being screwed. I would prefer if this situation involved no screwing of any kind.

edit: It seems that I will be asking for an itemized bill, thanks everyone. :)

edit 2: upon specifically searching for negative reviews I have come across some that I find unsettling. http://pittsburgh.citysearch.com/review/8605504?star=1 Especially with one of the staff replying directly and in public? Now I am worried again.

Snarky dispatcher + cab drivers who don't know their own town, or that a building has FOUR sides.

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Follow Up: A friend who came out of the washroom when I was going in said she saw the cab, and was going to tell him I just went to the washroom - but figured I'd only be a couple of minutes so it'd be fine. Apparently those 5 minutes I went to the washroom = 30 minutes of waiting in cab time (wtf?)... and he wasn't waiting there prior because I made SURE to pass the washroom FIRST and check to see if he was there before I went. This makes me so upset :(