March 9th, 2011


Amazon AND UPS fail. All in one.

So. Back in November, I order Dragon Age 2 Signature Edition from Amazon. They have release day delivery as a big perk, a feature I have used before, with no problems whatsoever. Fantastic.
Day of release was the 8th.

Monday, I get notice my order has shipped, with a due date of the 9th. No, no. This will not do. I hunt down Amazon's super-secret 800 number, and make two calls. Turns out fulfillment screwed up and sent my Signature Edition (had to order before 1/11, no longer available, full of goodies and pre-order bonuses) 2 Day instead of overnight. Rage. I call and complain, and first they tell me to refuse shipment, and get the download edition (with no pre-order goodies). No. That's not going to do. Complain more, and get $25 knocked off the order.

Today, Tuesday, I track the package like a madman. Constant update status hovering. Package claims to have left Phoenix at 7am. No problem. 11hr drive, or significantly shorter flight.
No updates.
No scans into SLC.
Until about 15 minutes ago.
Delivery Exception due to Weather conditions.

Yes, it snowed in the mountains pretty heavily Monday night. It was well above freezing today, and is supposed to be 50F tomorrow. What's the problem?

Call UPS.
Agent tells me the tractor trailer hauling my package got caught up in the mountains. Package is still in Arizona.
Explain to me, why this was on a truck, instead of a plane between these two points?

No answer. Nothing can be done, they say.
Tron Star Sapphire

Sewing woes

I'm making two dresses for an upcoming convention, using early 60's vintage patterns that took me forever to track down. I already have my fabric and zippers purchased, but I dropped by Jo-Ann's after work for thread/seam binding/interfacing/belt buckle.

I manage to find most everything without an issue, at least until I get to the interfacing. Now, the last time I bought interfacing it was at a Hancock's that had a grand total of two choices: fusible or non-fusible.

Jo-Ann's had three baskets of interfacing, with close to a dozen bolts per basket. Oh, there was fusible/non-fusible, but there were also loads of different price points, different weights; differences abounded and I, for one, was a little intimidated.

Collapse )

I'm almost tempted to call later today and get my hands on the store manager. I did speak with an assistant last night, but it had to be brief since I had to hurry home. One employee's rudeness I can brush off, but three not knowing an important part of the section they work in? Screw that noise.


I got a hold of the store manager a minute ago, who was very pleasant and agreed with me that the girl's behavior was unprofessional and apologized for the shenanigans. She was also surprised and skeptical of the associate's claim about not using interfacing, heh. The fabric counter will be getting some retraining on how to address a customer's questions when they don't have the answers.

I was offered "compensation" for my troubles, but I politely turned it down. So, management there is absolute win.
  • Current Mood