February 8th, 2011

Angel

How Long Is Too Long?

Question: How long is too long to wait for a waiter/waitress to come over to your table after being seated?

We went to one of our favorite places last night for dinner.  Food is always good, service is always good, and for this reason, it has always been one of our go to places.  Unfortunately, it was a huge disappointment this time around.  

We walk in and are seated at one of the tables with the view of the water. That's where the good service ended.  We were given menus by the host,  discussed how our respective workdays had gone, looked at the menu, had a discussion about what we thought we wanted for dinner, made our decision, put our menus down.  We continued to sit there for for approximately 10 minutes waiting for our waiter/waitress to come by. Several members of the waitstaff walked by our table on multiple occassions, saw us sitting there, yet none of them came to our table to greet us, take our order, tell us they would be right with us, nothing. 

Every time one approached our table, we assumed that it was finally our waitperson but each time we were mistaken.  We would have completely understood if the restaurant was packed, but it was virtually empty on a Monday night.  In fact we could see the waitstaff standing by the bar/kitchen area, from which our table was fully visible, shooting the breeze.  It sort of became a joke for us to see how many times a waitperson would walk by our table before our server actually greeted us.  I supposed we could have flagged one of them down to see why our server was MIA, but honestly, I don't expect to have to do that in a restaurant that is nowhere near full and where the staff has time to shoot the breeze  but not come over to a table of new customers that have been seated.   Not to mention that I would have been really annoyed to have to do that.

After about 10 minutes, we decided we had enough of the waiting to be acknowledged, put on our coats and decided to leave, all the while the waitstaff near the bar/kitchen watched us do this and STILL didn't come over.  As we were leaving, we told the host exactly why we were leaving (that we had been sitting for 10+ minutes and no server had ever come to our table though each and everyone one of them had walked past it), to which he responded with a feeble "gee, I'm sorry".  And as we were leaving, we could see who we presumed was to be our waitress approach the host as we were talking with him.  Sorry, but too little, too late, your food is good, but not so good that we are willing to sit a table while you completely ignore us as you chit-chat with your fellow servers near the kitchen on a slow night.  We ended up down the street at another favorite place, where  we were seated, immediately greeted by our waitress, and had our soup and salad all in the space of 10 minutes.  

So question:  how long would you expect for your waitperson to come over to your table to greet you on a night where a restaurant is not busy?

ETA: For those who asked, no drink order taken, no water put on our table, no bread basket.  Probably because no one came over to us from the time our host sat us until the time we left.
 


labyrinth, bowie

Sidewalks are for walking on! (WTF.)

Not sure if this technically counts as "service", since we weren't actually patronizing anything at the time, but considering that the person in question was an employee of the school I go to, I thought I'd put this up anyway. (I'm open to criticism if anyone thinks this doesn't belong here.)

So, there's been a lot of snow in a lot of places; this includes on my college campus. Unless the weather is absolutely horrendous, the sidewalks and streets on campus are generally kept well plowed and salted, but since many of the sidewalks are set up in a rather meandering way around large grassy areas, people often prefer to walk across the snowy grass to save time. (This is done all the time, of course; not just in winter.)

Today, I was in a class group walking to the library, and we did just that. One of the snow plow operaters was working nearby at the time (not sure why; there wasn't any snow there, so maybe she was just passing through). She saw us walking across the snow, stopped the plow, opened the door, and yelled at us, "You know, I work really hard to keep these sidewalks clean for you, and you go and do that! Yeah, that makes a LOT of sense!" Then she slammed the door and moved on.

We were all pretty taken aback by that. I mean...I can understand it being frustrating trying to keep up with the weather we've had lately, but was that any reason to yell at us for doing something pretty much everyone on campus does?

(Edited for clarity.)
owl

A story of both bad service and victory

Back in August last year I was in hospital being treated for anorexia. I was on a medical ward with no mental health nurses and had to deal with all kinds of poor treatment. I was given the incorrect medication on multiple occasions, the rate of my IV was absent-mindedly increased to 1 litre an hour instead of something like 80mls an hour, and I was regularly given the wrong feed through my nasogastric tube. Because I was the only mental health patient on an understaffed ward I was routinely forgotten about, or even not assigned a nurse at all.

One time I went through a whole afternoon and night shift (about 16 hours) without having a nurse to give me my medication or flush my nasogastric tube so it didn't block. The tube was supposed to be flushed with water every four hours. It blocked FOUR times due to nobody nursing me, meaning I had to go through the absolute pain of having a tube inserted a total of five times over the course of my admission. Much of my admission I was on bed rest so unable to find a nurse when I needed one. The few times I ventured to buzz for assisstance I was told my the nurse not to waste their time buzzing when I could obviously walk by myself and come find them. This went very badly as the next time I went to go find a nurse I collapsed in the hallway.

Anyway, one of the worst experiences that admission was when I was assigned a male nurse who didn't normally work on the ward. This nurse kept coming into my room, shutting the door, and sitting either on the end of my bed or beside my bed and making very innappropriate comments, essentially as though he was trying to hit on me. He told me I was a very attractive woman and asked me if I had a boyfriend. He also apologised for not looking more attractive in his nursing uniform, and said that he was much better looking when not working. He said this all in a very quiet, creepy, toneless voice, while staring at me intently. When he saw my obvious discomfort he went over to me, placed his hand on my chest, and said I was a very beautiful girl, all the while with his hand against my boob.

After that he left my room, but kept coming back and standing in the doorway, just staring at me for minutes at a time. At that point I went into my neighbour's room and asked if she would come and stay in my room with me until the end of the shift because I didn't feel right with the nurse. She got really upset when he heard what had happened, and immediately went and told the nursing supervisor, which I wasn't game enough to do.

To my surprise, the other nurses were really nice to me, and actually took me seriously, and immediately took that nurse off the ward. The main reason I wasn't going to tell anyone was because I was scared that no one would believe me because I was a mental health patient. I later found out that this wasn't the first time that male nurse had done something like this to a patient.

Long story short, I made a formal complaint, and the nurse was no longer allowed to work in contact with patients. He's since left that job. I only found out that this was the result last week. Although all the other horrible things that happened to me while I was there haven't been addressed, at least this was, and that's a small victory.
pretty pretty shoes
  • xonii18

Seriously, watch your mouth

I'm a case manager for mental health services. This means, amongst other other things, I have 30+ clients and it's my job to help them access social services and resources. Often, this means going with them to physician and psychiatrist appointments and then going with them to the pharmacy.

I'm with a client who got two new prescriptions. This client is a sweet woman. She goes up to the counter, tells the pharmacist she should have two scripts being faxed over. At this point, she specifically names what each script was for (ex. my heart medicine and my headache medicine). They don't have it yet, so the pharmacist has to call the doctor's office.

We sit and wait... and wait... and wait. For over 40 minutes. My client's name is called, and she goes up to get her meds. The following conversation ensues:

My client: oh... I'm sorry, there's only one. I was supposed to get two.
Pharmacist: Well they only sent us ONE SCRIPT. (really nasty attitude)
My client: Well, there was supposed to be two. I told you two.
Pharmacist: Well, I was on hold with your doctor office for a LONG TIME. (and she STARES at my client)
My client: ...but I need my medications.
Pharmacist: UGH. Okay fine but if I call them again I'm going to be on hold for a LONG TIME.

At this point, I had stood up and I was ready to rip into her for speaking to my client like that, but my client waved me down. I told her if the pharmacist took that tone with her again I was going to tear into her.

The whole interaction she was implying my client was a giant inconvenience and somehow stupid... uugh, just made my blood boil. If she ever speaks to anyone like that in front of me again, I'm not letting it go.
Jillian - Ghostbusters

California Pizza Kitchen suck.

Backstory: I was born with an egg allergy. I cannot have egg whites, yolks, some vaccinations, etc.

My boyfriend and I went to CPK. The waitress was great, food was good, everything was fine until it was time for dessert.

The waitress was kind enough to check with the kitchen staff to see if there were any egg free desserts. She said the chocolate souffle cake was fine for me to eat, so I ordered it.

Well, it wasn't egg free, at all.

I don't know how many eggs that dish had, but it was *very* hard for me to breathe after three, four minutes.

I'm not sure if the waitress lied or was misinformed. I don't know if they make desserts on premises or if they arrive and are heated/warmed up on site. If it's the latter, then I can see how the kitchen staff may not realize that the product has egg in it, but boy was I miserable.