Bad Pharmacy is Bad
A little history:
It was discovered 5 1/2 years ago that I have a birth defect on the left side of my heart that affects how it beats, as well as a murmur and few other things that require me to be on lots of medicine; I take fourteen different meds daily: twenty five pills daily plus two asthma meds. My siblings also have the same problems on varying degrees, I just have it worse. I've been using a particular Walmart's pharmacy since they opened seeing as they were the first one's to implement the $4.00 'scripts in my area. All of this was done against my doctor's advice, but she relented once she knew of my (former) job's crappy health insurance that basically only was covered if you used Walmart and my other financial issues. In 2009, I went on disability and and in 2010 I signed up with an HMO that had a zero co pay on generic meds and a $1.00 - $3.00 coverage for name brands.
Well recently, my HMO changed it's pharmacy coverage and required me to have a co pay that I was not aware of because all of my new info stated that none of my benefits had changed from the prior year. So I was surprised when I went to pick up my meds on 01/07 and had to pay. But pay I did. I contacted my HMO the following Monday and found out that I was some how re-enrolled into the program with the zero co pay, but it wasn't reflected in the pharmacy's system. So in a way that was the HMO's fault; there was a big mix up, but they honored their mistake and I'm back to having zero co pays... supposedly.
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tl;dr: Pharmacy doesn't believe customer or the HMO when trying correct a payment mistake. They lose a long term patron in exchange. My HMO is so full of win, I love them.
Edited to fix misspellings.
It was discovered 5 1/2 years ago that I have a birth defect on the left side of my heart that affects how it beats, as well as a murmur and few other things that require me to be on lots of medicine; I take fourteen different meds daily: twenty five pills daily plus two asthma meds. My siblings also have the same problems on varying degrees, I just have it worse. I've been using a particular Walmart's pharmacy since they opened seeing as they were the first one's to implement the $4.00 'scripts in my area. All of this was done against my doctor's advice, but she relented once she knew of my (former) job's crappy health insurance that basically only was covered if you used Walmart and my other financial issues. In 2009, I went on disability and and in 2010 I signed up with an HMO that had a zero co pay on generic meds and a $1.00 - $3.00 coverage for name brands.
Well recently, my HMO changed it's pharmacy coverage and required me to have a co pay that I was not aware of because all of my new info stated that none of my benefits had changed from the prior year. So I was surprised when I went to pick up my meds on 01/07 and had to pay. But pay I did. I contacted my HMO the following Monday and found out that I was some how re-enrolled into the program with the zero co pay, but it wasn't reflected in the pharmacy's system. So in a way that was the HMO's fault; there was a big mix up, but they honored their mistake and I'm back to having zero co pays... supposedly.
( Collapse )
tl;dr: Pharmacy doesn't believe customer or the HMO when trying correct a payment mistake. They lose a long term patron in exchange. My HMO is so full of win, I love them.
Edited to fix misspellings.