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January 11th, 2011

You're kidding, right?

(This just occurred to me today as I've been trying to get through to the agent in question)-

Dear Kyle of American Claims Management-

In the time you and your office have been fluffing around with my car claim, the guy who stole my car has been arrested, gone to court, pleaded guilty (to a different charge related), been sentenced and been released...

In fact, by January 15th it will have been five months since I filed the claim.

I understand stolen car claims take longer, but this is beyond ridiculous.

Edit: As I was typing this I finally got through with him...and he's saying that because the driver said he had permission (it's a he said/she said situation that is driving me insane) that it's not a 'stolen car' claim. I want to scream and cry at the same time.

Shuttle service suck.

To several of the shuttle drivers on campus -

I realize that you have to put in information at every stop about how many students get off and on, etc. But is it really necessary to idle with the door wide open while you do so? Especially in 20-degree weather when it is snowing?

Also, to the driver who closed the door on my arm as I was disembarking and then made no apology for or acknowledgement of her mistake - you suck. No, you really do.

A Happy Update

Follow-up to this post.

It will be at least another week and a half before I hear back from HIP regarding their sudden denial of service, however I did get on the phone with my new insurance company about my prenatal care and wether or not I had to change OB/GYN's mid pregnancy.

Good News! While I will have to find a new doctor when my next annual exam comes around, big blue considers this to be an issue of treatment continuity, and will cover any and all visits to my OB/GYN + his referrals for the duration of my pregnancy.

*wipes away sweatdrop* I was so relieved I started shaking and damn near crying on the phone with the rep. Stupid hormones ^_^.

Bank mess

This piece of bad service happened to my boyfriend last week. We are mostly wondering what the next step should be.

He stopped working at his old job in October, and was told his final paycheck would be mailed to him. A couple of weeks went by and he tried calling to see if it had been mailed out and was told that it had been. Another week and a half went by and he called the office again and told them the check hadn't come. They said they would make out a new check and he could pick it up at the office. He picked it up and cashed it - the date on this check was for earlier that week (and the original check never did come).

He was out of work for a month or two following that, and recently got his first paycheck from his new job. He went to his bank to deposit his paycheck (for the first time in a couple of months) and was told he had a nearly $300 fee on his account and that it had been frozen. On further inspection it turned out that the check he had cashed back in November had a stop payment placed on it. My boyfriend was never notified about this by the bank, but they told him that they had sent a letter to him. We never got this letter. The bank has told us to contact his employer, and that there is nothing they can do.

I understand it's not the bank's fault that his office stopped payment (which doesn't even make sense seeing as he picked up the supposedly "new" check), but surely they have to notify someone if this occurs. What would you do in this situation? He is going to talk to his former boss about this but he isn't sure she will be much help.

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