January 10th, 2011

LaCroix

Yankee Candle Woes

So a few days before thanksgiving I decided that I wanted to pick up a few of the Christmas Tree scented Yankee Candles since I have a fake tree this year. I log online and find out they have a buy two get two free sale. Yay for me! So I order four candles figuring I can send two to a pair of friends out of the country for Christmas and two for me. The E-mail says it'll take 2-3 business days to ship, which is fine. For international shipping cheaply I can send it the first week of dec to get it to England by christmas. So Thanksgiving comes and goes, and still no candles...no shipping update.

So I e-mail them asking what was going on, what had happened, was something wrong and got a form letter back saying that due to unexpected volume there was a delay in shipping, but they would ship out in the next five business days and since their warehouse is in my city I'd get them next day. Which okay, that's fine. Still cutting it close, but fine. So I wait five days to Dec. 6th, it's now been two weeks since I ordered them and asked what was up. I got another form letter back of "Due to unexpected volume..blah blah...wait five days..blah blah."

Miffed I call the number and they tell me the SAME thing. I explain i ordered two weeks ago, that I need the candles to ship to someone over seas to get there by christmas. She apologizes but says there's nothing she can do.

Alright...fine. If they don't get here in time well I'll either eat the cost of shipping them internationally in a more expensive fashion, or I can keep them and maybe give them to coworkers for christmas as a gift. So Dec. 13th roles around, I still have NO candles, christmas is a week and a half away, and now when I look at the website I see "BACKORDERED" and a notation that they will ship in 10 days. No e-mail, no interaction, nothing. Just a notation when I logged onto the website that it was now in a backorder status.

Yes you heard that right, 10 days, maybe. So they would ship over a month after I had ordered them, arrive (maybe) christmas eve and are four large jar candles that are christmas tree scented. Each of those jar candles by the way burn for over 100 hours, there's no way I could use them. Even one would still be around long after the holidays.

I call the number again and tell them to please cancel the order, that I had no need of the candles by that point and was told that she couldn't since it was already at the warehouse. She said I would have to refuse the shipment if I wanted a refund. I asked if it required a signature, which it doesn't, which means the delivery people would just drop it off. So now to return it I'd have to get the package and then go to the nearest FedEx or UPS just to return the dratted things! Oh and my shipping wouldn't be refunded either.

I asked her if there wasn't another way since I tend to get busy around the holidays and I can't promise I"ll catch the delivery guy to refuse the package and she said absolutely not. So I was stuck and finally got off the phone. TWO WEEKS LATER after new years I get the money back in my account. No e-mail, no contact, no explanation, nothing. Just refunded my money 39 days after I ordered the candles.

I've never had such a lack of communication, there were no e-mails saying things would be delayed, backordered, refunded, nothing. They just counted on me to complain to them to get anything done. Not worth it, no matter how nice those candles smell.
Trinity Knot

HIP Strikes Again (A pair of related sucks)

Now I have had some variation of HIP since I was thirteen years old. First as part of my mother's medical coverage, then after a 2 year gap as part of my health benefits working for the bill collector's, and eventually when I joined the MTA myself (now having identical coverage to my mother who works as a Station Agent.) Calendar year 2010 is the last year HIP will be providing medical coverage for the MTA/TWU. If HIP has been pulling the same shenanigans on others that they have been doing with me, then I can see why.

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Of course I am appealing the 2nd one. When I called and asked what was going on, the rep tried to give me the 'I know how you feel" speech because she didn’t have an answer. I kind of lost it a little and (politely) asked her if she expected the company to be around in the next 5-10 years if it kept denying basic medical coverage to people who pay to have that coverage. Surprisingly she didn’t have an answer for that question either.

TL:DR HIP refuses coverage for services that have been covered for years. When questioned, they offer garbage explinations. Not surprisingly they begin losing large contracts because of this new bad behavior.

* edit to fix second cut and spelling
  • Current Mood
    annoyed annoyed
Valentina

Possibly Bad Netflix or Suntrust Service

I'm not entirely sure who is giving us the bad service, but at this point it's just ridiculous and we have no way of resolving it.

We have had Netflix since December of 2009 with no issue. They tried to run our card at our regularly scheduled payment time, but the payment was returned because there wasn't enough money in the account. (My paycheck was delayed because of process the company had messed up on.) This hasn't ever been an issue in the past. Just have them rerun the card on the website and everything is fine.

Except this time it won't accept the card. Every time we try to rerun it, it tells us that there is a problem with the card. It does this with both mine and my husband's card.

Now, Suntrust did decided to go from using Visa Checkcards to Mastercard checkcards and switched our cards out a couple of months ago. But Netflix had already had one successful transaction on the new card.

Here's where the kind of bad service comes in. We called Netflix to find out what the problem was and they told us that it was a problem on the bank's end. That when they tried to run the card, it returned with an error that the distributor wanted the card returned.



So, we called Suntrust. They checked both the cards and the account and said everything was fine. And that they have no record of Netflix trying to process any transactions during that time span.

Called Netflix. They had us re-enter our information on the website over and over again. Same error. Problem with the card, try another. They insisted it was the banks fault again.

Husband got on the phone with the bank. They once again checked everything and said it was all exactly where it should be. Pointed out that we'd had several successful transactions since the first time the card was rejected and that it should be fine.

Back on the phone with Netflix (we're snowed in, so I guess now is the perfect time to play phone tag) who then offers to get on a conference call with us and the bank. (Which should be noted, is VERY good service.)

They spent the entire time accusing each other of messing up and that it wasn't anything on THEIR end. Which is all well and good, but DOESN'T SOLVE OUR PROBLEM.

The end result is that there is nothing anyone can do and it would seem that we will have to lose Netflix because it won't process transactions with these cards. We can use them everywhere else with no problem but Netflix.

The Netflix guy had no other options for us and just said that's the way it is.

Payless.

I was on vacation in Miami with my mom and son. A good friend of mine lives around there, and her fiance invited me to his job for New Years Eve. I was SO excited since I never go out, the restaurant he works at is beautiful(Bongos- Gloria Estefan's restaurant), and at least I would be with someone who knows the area well.

I then realize I have ONE pair of shoes with me, and they are boots. I run to Payless with my mom quick to pick up a cheap pair of heels. Also, I'm a size 11w, so I can NEVER find shoes to fit me at any regular stores.

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howl-:)

WTF service with SCE (Edison)

Hi all,

I live in southern California where Edison (known here as Southern California Edison) is the main, if only electrical supplier. Now they have a service where they will send someone out to trim trees and branches that are growing into their electrical lines. Normally, this is an excellent service because it is totally free.

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TLDR: Call Edison for emergency power line service; nobody shows up until 4 days later at a way wrong address after problem was already fixed by us.
Still, it would have been nice to have a person trained to deal with the situation rather than my landlord risking the lines or branches falling on him.

EDITED to fix a few typos.