January 4th, 2011

bursar. this might be a bad idea.

Can I get iTunes to stop doing this?!

This is really more of a WTF service, I suppose, but here goes.

I'm one of those people who goes treasure-hunting in the iTunes store, builds up a long wish list, and then buys a whole bunch of songs at once. When I do this, iTunes divides my purchase into several smaller, equal transactions (i.e. if I buy $100 worth of songs, they'll divide it into 4 $25 purchases).

I assume they do this so that they can charge multiple transaction fees. That's aggravating enough. What's worse, though, is that my bank's Fraud Prevention Services department inevitably sees the multiple identical-amount purchases, goes "Aha! Suspicious pattern!" and deactivates my debit card. I have to call them to get it turned back on.

This isn't a bad_service complaint about my bank. I'm actually glad that they're so vigilant about possible fraud, and they're always very nice about reactivating. I'm just hacked off at the iTunes people.

ETA: Many thanks to the folks who've addressed the transaction charge issue. I guess I just assumed that iTunes charges my bank a tiny bit of $ every time I purchase something, because I couldn't imagine any other reason iTunes would break up my purchase into multiple smaller purchases. Perhaps I can contact them and ask them to not do that.
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    cold cold

Best Buy!

This is a follow up to my last post about the horrible service at Best Buy. I did actually go the day after, but I've been unable to be on the computer for more than five minutes at a time, for the longest while. Sorry for the slow!

My brother went with me the next day, and we spoke to a manager. The manager said they don't have security cameras on the cash registers, just through out the store and at the front doors. He apologized a few times, but said because there was no proof he could not give me a new gift card.

I got a bit flustered, but continued to be polite. He said that if I had have gone right away, they would have given me a new gift card, but that because I waited there wasn't anything he can do.

I just felt better knowing he would have done something. Next time anything happens, I know to go to the manager right away...or just give one card at a time so I can avoid this problem all together!

Edited to add the link to my other post: http://community.livejournal.com/bad_service/2730705.html