kristin (layered) wrote in bad_service,

Inspired by all the Best Buy hate, this happened a while back and I considered posting it then, but figured that the ire would pass. It didn't. It's been over a year and when I think about it it still pisses me off.

I'm from a fairly small city, where you can't turn around without bumping into someone you know. At least two or three guys I went to high school with work at Best Buy. I went in to buy a computer after my laptop suffered a horrible death at the hands (paws) of a kitten and a mug of hot chocolate - the computer I was buying was around a grand, I can't remember exactly how much, but I digress.

The guy checking me out is one of the ones I went to school with. He looks at me, looks at the computer (I also had a new graphics card to go with it and the upgrade to a bigger monitor, and a wireless adapter - I was spending around $1500 in the store) and goes, "Are you SURE about all this? Can you afford it? Because you CAN'T just return it later if you decide you can't afford it."

I was so embarrassed that I didn't say anything. I mean, sure, my family is not the richest family ever, but that's none of his damn business. Looking back on it, I wish I'd spoken to a manager. I'd considered it, but the guy I'd gone to school with would have known it was me, and we still have friends in common. At the time, I was meek about things like that. If it happened today, I guarantee I would've said "Manager. Now." rather than "Uh... yeah."

So there's my Best Buy suck. Not as bad as destroyed computers or empty Zunes, but it still bothers me occasionally.

This happened roughly eight or nine years ago, so the details are very fuzzy, but the facts are these:

1. The power cord for my laptop stopped working. I went to Radio Shack to see if they had a replacement. I brought my laptop with me, even. The guy working there set me up with one of those 'one size fits all' and told me which of the interchangeable pieces to use. Awesome.

2. I plug in my laptop overnight.

3. I wake up to the smell of burning.

So essentially everything on the inside of my laptop that was even remotely near the power supply (including the motherboard) was fried to a crisp. I brought the laptop to a computer repair shop and the guy told me that the power cord was at fault. I called Radio Shack to complain, but they didn't take me seriously. I was 14 years old at the time, and I'm a girl, so it's not exactly earth shattering that they didn't listen to a word I said.
Tags: electronics store

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