December 7th, 2010

FFXIV - Nixa Glasses

Small Annoying Here.

Dear grocery store,

Hi, might want to take down the sign on that HUGE!Display of papertowels.

The one you told my sister was wrong!wrong!wrong! when she passed by it, stopped and looked at the small pack she'd bought for the same price in amazement?

Yeah she wanted to exchange. Telling her "That isn't the right price."? why is it up there?

It's not even or two packs of these paper towels.

It was a giant display. Sign plunked right on there too. Price in big bold numbers!

Then telling her (when she said she should probably get a pack of them if you're going to mislabel them like that anyways? (in her defense, she used to work at al place that HAD to abide by this rule.)) "I can't do that!!" made her kinda irked.

Staring at her like she was an idiot for even suggesting this? Also...not really nice.

No love and a slight WTF why didn't you go immediatly get the sign down if it's so wrong?,


Edit due to morning and med fail on my part (sorry guys):

As we were leaving the store, we noticed a large display of papertowels that were marked as the same price as the piddly small size we'd bought. The stack were double the size. So my sister was like "WTF WANT THOSE"...then the annoyance proceeds.

I apologize for my wording fail. *goes to go lie down some more*
  • Current Music
    Three Days Grace - Just Like You

Verizon Wireless

A few months ago my brother and I upgraded to Motorola Droids with Verizon wireless. My phone has worked great, but he has had problems with videos. YouTube videos and other various videos will never play correctly. They either force close or buffer so much the video never plays all the way.

My brother contacted Verizon. They sent him another Motorola Droid. That one didn't work with videos either.

I took that phone, number 2, to a Verizon store where they did a hard reset and various trouble shooting crap and it still didn't work.

We contacted them again and the tech over the phone made us try all those same things and even switch our numbers with our phones to see if his number on my phone and vice versa had the same problem.

It didn't work yet again so they sent him another phone. This is phone number 3. My brother wants to cancel but since there's 4 of us on a shared plan I don't want to him to cancel so the rest of us have to pay more.

Phone number 3 is having the same issues. We call up tech support on Thanksgiving and the guy. Hamilton, we spoke to was a bit of a jerk to me. He kept saying he would send us yet ANOTHER same Motorola Droid. And I said no, there's obviously a problem with this phone. He said "Motorola Droids don't have problems like this. You and I both have one and we know there's no problems with them". Uh, yeah right? Obviously there is a problem if my brother is on his THIRD one. I was getting nowhere where this guy and was so frustrated I handed off the phone to my boyfriend so he could finish dealing with this guy.

He decides to send us phone number 4. He tells us if THIS one doesn't work he'll upgrade the phone to a newer Droid.

My brother got phone number 4 this weekend and took it straight to a Verizon store. He opened the box right there and activated it and showed them that yet again, videos were NOT working. So the girl there puts notes on his account and says that Hamilton has notes on the account also, to call my brother back to check up on the 4th phone.

I don't know all the details from when Hamilton calls my brother back but they decided to FINALLY send him a Droid X. My brother got it yesterday and opened it up to activated it. It's locked. It won't go past the logo screen. My brother calls up Verizon tech support and the lady LAUGHS at him, saying OOPS, that happens all the time. She starts to tell him the spiel about what to do when he receives the new phone, to send back the old one etc, he tells her he's been through this so many times already, he knows exactly what to do. She laughs again.
So this is phone number 5. She tells him shes going to send him phone number 6, another Droid X.


I still don't want my brother to cancel cause the rest of us can't afford a higher bill or to cancel ourselves but this is beyond ridiculous. I was thinking about sending a certified letter or something to the CEO demanding a working phone for my brother and some monetary compensation for every month he's spent an extra $30 for the smart phone that doesn't even allow him to use one of the biggest smart phone features, videos. We've also spent HOURS on the phone with techs.

Any advice?
lorne; all i've found


So I went to the post office, to ship a package to my manfriend in London, from Missouri.

I had called up the post office and asked if I could bring up a box, see if the box is okay for shipping, etc. The guy said that was fine and cool. I brought up my box and he took one look at it and said, alright, for anyone shipping to UK you need to have a plain brown box. It was right next to the grocery store so he suggested I run over and get a brown paper bag, so we could improvise.

At this point he was being incredibly helpful, cheerful, etc.

I came back with my brown bags and asked for some scissors so I could wrap up the box real quick. He took the box from me, started cutting up the bag, and began to wrap it up himself, shaking his head. "This is really not our job, we're not a packaging company. You need to know what you're getting into." Well I had just made it clear that I was planning on wrapping it up myself.

At this point somebody else came in and he moved my package to the side and spent a few minutes getting their stuff taken care of.

He went back to my package and you could tell that he was disgruntled, it was just a wholly different attitude then the first time I'd come in. He hands me my labels, reiterating that I really need to get all of this done before I even come to the post office. I dunno if you're supposed to get your labels at a different place, but I felt that was really uncalled for. So as I'm quickly filling this out somebody else comes in.

He looked up from my package and clearly knew this woman. I live in a small town so it's a very talk-y kind of place. She'd brought him some Christmas food and they started talking. I had just finished out my labels and was waiting on them to finish chatting so we could get this sent. She mentioned that I was ready to go and he says, "Oh that will take ages, it's an out of country package and if I mess up the information I have to start all over, so you can go ahead." At this point I was just waiting on him.

They talked for six minutes while he assisted her. The actual dealing with mail portion only took about two minutes. By this point I just wanted to get out of there so I let them get on and stepped up again once she'd gone. It only took a max of three minutes to get my stuff taken care of. Three other people had come in behind me and he's talking to all of them, saying stuff about how, "Terrible my day is, but it'll get better very soon," relating to my package and mentioning an irate customer he had earlier.

The only thing he said to me after that was to ask me to swipe my card and then give me my receipt. It was all just very condescending and he ended up taking two customers before me. The first guy I was more or less fine with because I was still finishing stuff up, etc., but the second person he blatantly let in front of me so they could talk, which I'm not so sure I appreciate.

WTF Gamestop?

My boyfriend J is a WoW nerd, and for those of you who aren't, the new expansion Cataclysm came out today. It's a Huge Deal, apparently.

So way back at the beginning of November, J's friend said hey you can preorder on Amazon and get some cool extra shit. J tries, but they're out of preorders. So he goes to Gamestop's website, orders there. Pays for some extra stuff (like the WoW card game), order goes through, he's charged, all is right with the world.

Yesterday when he checked, his order was still "pending/processing" (whatever it is before it's shipped) as the thing wasn't released yet. Today, his order was canceled. Money refunded. No notice, no explanation.

Yeah, J's pretty pissed. He really wanted to try the card game (he's a nerd, but I still love him), and he was, y'know, expecting to get the expansion. His main thing is if Amazon could say they were out of preorders, why couldn't Gamestop?
Caltha, WoW

My Cataclysm related suck, let me tell you it!

So we pre-ordered Cataclysm Collector's Edition from Amazon on Sep 18th. No option was given for same day shipping when we pre-ordered. We took the free shipping, which was our mistake. The game was slated to arrive on December 26th, when Amazon finally had the release info.

I found out that you could submit a help request to have to shipping changed to 1-day, and pay an extra $10. I should note here that, for this specific item, there was an error page when anyone tried to change the shipping through their account. You -had- to request help to have the shipping changed.

I submit this request. My husband submits the exact same request,word for word. I was e-mailed back within 30 minutes, letting me know they had changed my shipping method. Three hours later he gets an e-mail from a different rep saying his order had been CANCELED. They further noted they were out of the game and to try one of their independent retailers (the cheapest of which is currently listing the game at double its price, $180)

Nowhere in the support request did we ask for a cancellation. Nothing even remotely implied that cancellation was an option that we would consider. It simply said, "I would prefer to upgrade my shipping to one day for this item. I am unable to do this through the web interface, so any assistance in this matter would be great. Thank you."

He called customer service and was variously dismissed through several levels of it. Yes, it was their fault, but as soon as his order was canceled someone who was waiting got his copy. No, nothing could be done about it. He spent about an hour on the phone getting escalated through customer service reps who had no idea why anyone would care about a video game that isn't out yet, or what the difference between a normal or CE version might be.

Eventually he got someone pretty high up on the phone, had to wait a day, was called back and told to buy the game from one of the 3rd party sellers on Amazon. Amazon has promised to reimburse the price difference.

My copy came in today. We're still waiting to hear from the 3rd party seller on his part. I'm just glad we're casual players... Guess I'll let you all know if we really get reimbursed or have to play phone tag again.

(no subject)

Small bad service annoyance.

When I ask for Coke at a bar...PLEASE do not pass pepsi off as coke and hand it to me. I understand if you don't have coke...but please tell me, I can choose something else. I can taste the really I can...and I don't like it.