November 25th, 2010



They have a Buy 2 Pre-Owned Games, Get 1 Free deal so I was like SOUNDS GOOD.
The ad they sent me said in-store and online and that it would just be automatically applied at checkout.
Did that, it wasn't applied.
Sent them an e-mail and tl;dr here's what happened:

me: "Hey I see you have this discount, but it didn't work for me. Can you apply it?"
GS: "No, it's in-store only, sorry."
Um, it's not, but okay...
I looked at my order status and tried to cancel the order. It said to send an e-mail, so:
me: "Oh. I just saw that online you have a promo code for the discount. Can you just apply the discount or cancel my order and I can just re-order it?" (my fault, I'm dumb and must've missed the promo code.)
GS: "We can't cancel your order, it already shipped. You can refund it when you get it, though"

So I check my order status and...
they applied the discount and then canceled the order.
They still haven't refunded it though. :/
um, wut?

Even more confusing, online it says that it's canceled, but all my items say "Shipped", BUT when I click the tracking numbers on the items it says that the item doesn't exist.
What x____x

Also, I ordered a CD from some record company. I paid extra for 2 day shipping. That was 2 weeks ago. It's still not here. I asked them why it's not here yet and they said they don't have the CD in stock yet. Online it says my billing information has been "voided". I asked them about it and again they said the item is just not in stock yet. However, they said they get their stock once a it should be here by now? And I'm not sure how an item not being in stock = my billing info voided. ALSO the CD is not even on their website anymore...
Florges [pokémon]
  • floette

Petplan Insurance Suck

In May last year, we, sadly, had to have our old dog, Snoop, put to sleep. He had a selection of symptoms for a while which were all treated, but in the end he was far too sick to be saved.

He started displaying symptoms in the January; he was prescribed daily pain killers and anti-inflammatories at £40 a month. I check with Petplan insurance; they cover them. YAY!

In March, they give him a selection of shots - £100. Yay, Petplan cover them! Good show.

In May, it's all got too much and the vet wants to take some further action. He's taken in, anaethetised, X-rayed, he's too ill to save, so he's euthanised and sent to be cremated. Roughly £300.

I phone Petplan a few days after, to start the ball rolling with claiming back the last lot of vets fees. In the paperwork we have, it says that all illnesses and proceedures are covers up to £7,500 a month with a £40 excess, and that Petplan will give you £50 towards adopting a new dog as long as that's within a year of your last dog dying. Amazing, right?

A little script format about my conversation with Dave* the Petplan Man.

ME- Hi, we are account number 1234567. I'm calling with a final bill for my dog.
DAVE - Yes, Snoop?
Me - Yes.
Dave - Okay, we have the bill faxed in from the vet. Let's- *It all goes silent.*
Me - Is everything alright?
Dave- Was Snoop older than 8 years old?
Me - *puzzled* Yes, why?
Dave - Did he get run over? Is that why he died? Or did he get sick? How did he die?
Me - *starting to cry* He got sick and was put to sleep.
Dave - Oh, well we can't payout on dogs over the age of 8 who don't die as a result of an accident.
Me - W.T.F. My husband has been paying into this policy for nearly a decade and you aren't going to pay out for Snoop's final vets bill?
Dave - No, sorry. *He started getting snappy* It's not my problem that your dog died.

At this point I hung up. My husband phoned them and spoke with a manager, who, sure enough, explained the same thing as Dave had. At this point I had a vet bill far above my income and had basically been yelled at that my dog should have been run over rather than dying in a vets.

Fastforwards a month. We got a new dog from Battersea, Missy, who came with a month's free Petplan cover. Result! At the end of the month, Petplan call asking me to continue their service. I explain why I wouldn't insure Missy with them if someone paid me to, and the person on the other end of the line tells me that it's my fault Snoop died and that the vets bills were not their problem.

I was so freaking angry. I wrote to their corporate department in complaint, and they offered us another month of free insurance. I said thanks, took the free insurance, and at the end of the month insured her elsewhere.

TL:DR Insurance company refuse to pay out because my dog was over 8 and died from an illness. They then blame me for him dying. floette  then complains.

*Dave's name change to protect the almost-innocent.

Vintage CityRail Suck

And when I say vintage, we're talking 25 years here :)

When my aunt was fourteen, she was a champion sprinter and went to all kinds of events related to that. One such thing was in Sydney, about 120km north of where they lived, and her parents couldn't go with her to that particular one. Reluctantly, they allowed her to take the train.

Remembering that this is the days before mobile phones were invented.

For whatever reason, my aunt sucked and decided to not buy a return ticket. She can't remember if she was just a confused kid who didn't realise she'd bought a one-way or whether she was being a defiant fourteen year old. Whatever. This is her suck.

What CITYRAIL's suck is that when they asked for her ticket on the return trip and she didn't have one, they put her off the train, alone, at the next station.

The next station (I believe it was Otford), is literally a platform in the middle of freakin' nowhere. Really. It's just... a platform. And a lot of bush.

It was ten o'clock at night.

It took her half an hour to walk to the nearest house and knock on the door, waking up the occupants and begging to use their phone so she could call her parents. Luckily they let her and my grandfather had to drive over an hour to come and pick her up.

I get that she sucked for not having a ticket, but FFS Cityrail or whatever it is you were called then! Fourteen year olds shouldn't be booted onto deserted country platforms in the middle of the night with no way of contacting home!

Yes, my grandfather raised merry hell with that one and complained all over the place. Go him.

Suck on my part for going to the same doctors office

But my reasoning for it is that I am still living with my mom while I am enrolled in post-secondary and still on her medical plan.  Since I always seem to have a everlasting string of minor and mostly easily fixable medical occurances, whenever my mom books an appointment (she's a bit of a hypochondriac) she asks if I'd like her to book one for me at the same time and we make one trip.  These happened with different doctors within the same firm.  I kept thinking that if I went to a different doctor in the firm things would be better, but I was very wrong.  These are a few of the accounts I've have with them.

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TL;DR:  Three different doctors at the same firm serve up some wtfs and sucks, when they cannot keep inappropriate comments to themselves, arn't aware that they have overmedicated me, causing them to bitch at me for not going to school and immediately jumping to one conclusion without testing for the real possibility.