November 16th, 2010

Snowcap

Casey's is lame apparently

I don't normally make these posts, but I'm pretty aggravated by this!

There's a Casey's up the street from my work, and I'm in there about 4-5 times a week. It's where I buy almost all of my fuel, I grab drinks and the odd snack when I can't afford the time to eat a real meal, stuff like that. A few of the cashiers know me by name, and I've never had a problem with them until tonight.

I was working late, so I grabbed a soda and a piece of cheesecake and dashed back to work. First of all, yeah...gas station cheesecake? Probably not the most intelligent decision I've ever made in my life. That's not the point though.

When I got back to my desk and opened it, I discovered that it was molded all the way through, and there was a sticker on the bottom of the package that proclaimed it to be expired two days ago. Totally gross. But I had a few minutes left on my 15, so I hopped back in the car and requested a refund.

The cashier informed me that she couldn't give me my money back, but that I could switch it out for another piece instead. I declined the replacement, because honestly? Not all that confident in Casey's food all of a sudden. Can't imagine why.

I again stated my desire to just get my $3 back. This time she told me that she couldn't give me a refund because ringing them out required a manager's code...and that there were no managers on duty at the time. I again stated that I wasn't going to accept another piece, and that I just wanted my cash back. This time she zipped into the back room and grabbed a co-worker, loudly exclaiming to him that he was going to have to complete my transaction, because "she wasn't going to let herself get in trouble for it."

I have three problems with this situation:

1) They sold me expired and rotting food.
2) The cashier flat out lied to me and told me that there was no possible way for them to give me a refund when there obviously was. Twice.
3) She was way more concerned with covering her own ass over a measly $3 than fixing a situation for a regular customer that had been wronged.

Neither one of them even apologized for it. I was made to feel like I was inconveniencing them, instead of the other way around.

Casey's, you're fucking lame!
PaperSign

Big D and Gas Pumps

This morning I just happened to look down at my gas gauge as I was pulling onto Jackson Boulevard and saw that it was on the "E". Luckily (or so I thought), there's a gas station just down the street so I headed straight for it.

The pump was *really* slow. But I've been doing a lot of running for work lately so I didn't want to only put $5 or $10 in so I stood there the entire ten minutes it took to fill my tank. Rather than shutting itself off as it's supposed to do, it just kept going and I ended up with quite a bit of gas spilled down the side of my truck.

There was someone behind me waiting so I grabbed my receipt and then drove over to the building to let the clerk know what was going on. Her response? "Oh, sometimes if you get the pump in too far the sensor doesn't work properly, but my manager's coming in soon and I'll ask him to look at it."

Okay, first of all, I have been pumping my own gas for 20 years or more, I *know* where the pump goes and how far is too far. Second of all, this is not the first, but the THIRD time I have come in to tell you about the issue with your pump. Each time you assure me that your "manager is coming in soon and will look at it." Since I only fill my tank once every few weeks or so, it's perfectly reasonable to believe that the pump had been fixed in that amount of time. Since that's obviously not happening, at the very least you have a responsibility to put a bag over the pump indicating that it's out of order so other people don't spill gas all over themselves, their vehicle, and the ground until the issue can be resolved.
ducks o-line

Thanks for nothing but 45 minutes wasted, DirecTV.

I love having a DVR, it's made my life one big nirvana. I've been pleased with my DirecTV HD DVR service overall. But I always have this niggling fear that sometime, somehow, something I really want isn't going to record.

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And SO. I call DirecTV and this girl answers. I think her name is [ETA: name doesn't matter I guess]?

It is apparent from the get-go that she has no clue what I'm talking about or what could be the issue. And I definitely don't get the impression that she's terrible devoted to finding a resolution.

She kept doing that annoying thing where I would explain the situation and she would say "OK." and then there would be this eternal-feeling silence. For minutes at a time. Or she would put me on hold in lieu of silence. I get the impression she was hoping I would just get tired of her ignorance and hang up. Then she would finally come back with some genius question like "So your HD isn't showing up?" I understand that sometimes you have to read things, or get help from a manager or tech line. But give me a "Let me just look into that" or "Can you hold on for a minute while I check something?" Don't just sit in awkward silence. How about a "How's your day?" or "Oh, I like that show too" or "I'm sorry for your problem, let me try to fix it for you."

We sit in silence for probly 35 minutes of a 45 minute call. At the end, obviously really desperate to just get rid of me, she says "Well the only other thing we can try is to reset the hard drive but that takes 90 minutes."

I finally have to admit defeat and accept that she neither knows nor cares why my programs aren't recording, and has no intention of going any further. I work in a call center too, although we have much more stringent call guidelines obviously. It's why we're consistently ranked #1 in online retail customer satisfaction.

She wins. I mumble something along the lines of I'll just see what it does and call back if I need to. 45 minutes of my not-unlimited cell phone minutes later (I don't have a landline).

*sigh* I hope my shows record.

Edit: I did just not try power cycling on the advice of several users here (not the DirecTV technical support employee), but I'm not seeing any change in what is scheduled to record. Or what's not, if you like.
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