So the DC Metro does scheduled track maintenance on weekends, which often results in trains going both ways having to use the same side of the platform at certain stations. Last night, a friend and I were at the Crystal City station and the northbound platform was blocked off and had signs saying "This platform closed due to schedule [sic] track maintenance". Except that when the next northbound train came in, it came in on the northbound platform! Nobody could get to the train because the escalators were blocked, and the people getting off the train had to wait until the station manager unblocked the escalators before they could leave the station. They opened up the northbound platform after that and we got on the next train, but seriously?
I keep dairy and meat goats, and as we were out of not only sweet feed, but alfalfa pellets and dog food I had to go to Tractor Supply Company today since our local feed mill is closed on Sundays. I went in, found the dog foods and sweet feed, and noticed, that as usual, the alfalfa pellets were not out on the floor. I was with my boyfriend and he asked a guy stocking if they had any alfalfa in the back. This is what the guy said, verbatim: "Listen man, we got some in on the truck the other day, but I can't even tell you how much shit that's stacked under." We both stare at him blankly and bf says, "So, what you're telling me is you have some in the back?"
Stocker got all huffy and said something about going back to see about it, so we follow him to the back "EMPLOYEES ONLY" doors. He went in and we could hear him bitching to another employee about, you know, having to do his job. The other employee, a teenaged girl came out and said, "Yeah, we have the alfalfa, but it's under everything else, so you guys can come back tomorrow to get it." Again, incredulous looks from the both of us.
Again, my boyfriend says, "So, what you're saying is that you have it in stock but you're not going to sell it to me?" Teenaged girl rolls her eyes and VERY snottily says, "JUST, NEVERMIND, WE'LL GET IT." She then goes stomping back through the doors and we're standing there waiting, first listening to the original guy say that he wasn't going to get the alfalfa, and he was going to "COME OUT AND TELL THEM THAT SHIT". The girl kept yelling at him, and finally they both come out, the tiny little 90 pound girl carrying the feed, the big burly stocker EMPTY HANDED. She throws the alfalfa into our cart and stomps away.
This was the look on my face: |^:
We asked up front to speak to a manager, and as it turns out, she was the one checking us out. We told her what had happened, and boyfriend suggested that she get their side of the story when she had time. She told us that the stuff they had to go through was already supposed to be out on the floor as the truck had arrived FRIDAY. She was nice, and apologetic, but noncommittal. We did tell her that the only reason we were there was because the locally supplied feed store was closed, and that they could probably not count on us coming back any time soon.
TL;DR: It's entirely unreasonable and assholish to expect employees to do their job.
Our local Cold Stone has been open for about five years. My family and I, being ice cream fans, have been frequent customers. Such frequent customers, in fact, that we got to know the owner, Tim, very well and, when my husband and I got married last October, he made us a three tier ice cream wedding cake!
Sadly, Tim had to sell the store, and it's been slowly going downhill since. Portion size decreased. Employees were sometimes surly. Ice cream quality varied. But tonight was the last straw.
The store started offering punch cards to the customers. After nine punches, you get a free ice cream. We filled in seven punches, then went on vacation, where we stopped by a Cold Stone in Southern CA and got the last two punches. Hubby and I went in to our usual Cold Stone tonight to redeem the card for me and purchase another ice cream for him.
First of all, when I requested peanut butter cups mixed in, the girl helping us only put one in my ice cream. When I asked about it, because the store down south gave me three, she said, "Peanut butter cups are more expensive than our other ingredients, so we only put in one." That annoyed me, but it wasn't the main issue.
When I gave her the punch card, she looked at it, cocked her head and said, "Huh."
Me: The last two were from another store.
Her: Oh... I don't know if I can take this.
She asked another employee, who told her she needed to ask the owner, who was in the back. Moments later, the girl returned with our punch card.
Her: No, we can't accept these, but the good news is that he said I can punch over them, so your next one will be free!!!
Her: You know, the purpose of a customer loyalty card is to have you, you know, come here.
Me: The other seven were from here.
Her: Yeah. *punches over the two punches* $9.04, please!
My husband saw where this was going, so he stepped in and paid, and I just walked out. I get that neither this employee nor the owner likely know our history with the store, but still, to have my "loyalty" question was ridiculous! And anyway, I honestly feel like it was poor customer service, whether I'd been a customer since the beginning or if those seven punches were my first seven visits. Making (or keeping) a loyal customer goes beyond giving them a free tenth ice cream. And, in my case, losing a loyal customer amounted to about $4.50.