September 10th, 2010

Welsh, Howl

(no subject)

I have a Cineworld Unlimited card. It's basically a card which lets me see as many films as I like, at a certain brand of cinemas, for free. The card itself costs £13.50 a month, and is paid for by direct debit.

About three months ago, I set up a new bank account, and moved my direct debits over to it. Around the time my cineworld charge was due, I noticed that it was a few days late, but since it was due around a bank holiday weekend, I thought maybe that was the problem. I forgot about it for a week or so, since I was pretty busy. The next time I tried to use the card, I found out it wasn't working, and it occurred to me to check where the payment was. They still hadn't tried to take it, so I called them.

I spoke to an incredibly rude gentleman, who told me that the direct debit hadn't set up, and that I shouldn't have expected it to. He kept on asking if I wanted to make a payment. I ended up calling back the next day, and telling them to just set up the direct debit back on the old account, since I felt that they couldn't really mess that up. I was still using the old account for a few things, so it wasn't a huge hardship - I was just trying to split up my essential bills and entertainment costs by moving it.

I paid for the full month of July, despite my card having been deactivated for two and a half weeks of it. I didn't complain about this at the time - I figured that I should have double-checked when the payment hadn't gone out when I expected, and that I hadn't intended to use the card during that time anyway, else I would have noticed sooner.

The payment for August and September was due to come out three days ago. It came out of my new account, which didn't have enough in it to cover the charge. So now my bank is intending to charge me an overdrawn fee. The money was just sitting in my old account, where I asked them to take it from, waiting. I don't see why this was so hard to set up, and I know that being overdrawn, at least, will be showing up on my credit report. And, to top it all off, I'm still in the contract till December.

Don't suppose anyone has any experience or knowledge of how I can get out of it? At the moment, I'm tempted to just pay up till the end of the year and ask them to cancel, just so I don't have to deal with them any more, but I guess they'd mess that up too.

I suppose it's a good thing that it's just gone midnight here, so I can't call to yell at people, much as I want to. That would probably be unreasonable or something.

Edit: Happy ending - Cineworld is paid off until the end of the year, when it should, fingers crossed, automatically cancel. And they waived one months payment. They also said that they only have the correct details on the system - and quoted them back to me - so it must have been Lloyds fault. Lloyds waived the £33 overdrawn fee.
  • jeski

chiropractor suck

Ok this is a mild suck I guess, but I am in a lot of pain & posting might make me feel better.

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tl;dr ~ New chiropractor is a little pushy with the "wellness treatment" stuff, seems to have no concept of time, leaves me to pass out on the table for 45 minutes causing me to be late to pick up my daughter from preschool (costing me late fees of $50)
  • Current Mood
    annoyed annoyed & in pain

Photographers really need good people skills

My sister recently had a baby. A couple of weeks ago she went to the Picture Me studio in Wal-Mart and had photographs taken of her new addition and her 10 year old. She has been using this particular studio for the past decade; they were the first to photograph her oldest child. The studio always takes 6 sets of photographs with 6 different backgrounds even if you tell them upfront you're there for the 'special'. The studio offers a loss leader every month where you pay only 4.99 or some other insanely low price for a picture package and then try to upsell you on the other poses. The photographer was one she had never worked with before, and wasn't satisfied at all. First off, the kids were photographed on a plain white background in every pose, even though the youngest was wearing white. She just assumed maybe they were inserting digital backgrounds after the fact now, since everything is computerized. Then the photographer had my sister and her kids to sit in some chairs by the register while she manipulated the photos. She added captions and such with no input from my sister and then called her over to the computer to look at her handiwork. After seeing them and sitting through all the offers, my sister purchased only the special and payed up front.
Fast forward to 4 days ago. She gets a call saying the pictures are in. She goes in the next day after school to pick them up. The photographer is with another customer who is not happy at all. The heads in half her pictures are cut off; maybe the photographers fault, maybe the labs. But that's not the suck. My sister sits there waiting for 10 minutes in plain sight and is totally ignored. Not once does the photographer acknowledge her, say "I'll be with you in just a moment" or anything. And this is a small space, there's no way she couldn't be seen, and the other customer had been there long enough that there was no reason to think the two of them were together. By the front desk there's a sign saying if you have any problems or concerns to contact the district manager, along with a number. She copy's the number and leaves to get her oldest to cheer practice. She calls when she gets home and gets a recording saying to leave a message with a reference number found on her original paperwork, and she will be contacted within 24 hours. Today was day 2, and no phonecalls at all. She's a stay at home mom and literally does that - stays at home most days, so there was no way she could have missed his call. She was pretty angry at being ignored, so she's hesitant to try picking them up again before speaking to the manager.