So I'm at Krystal Burger this morning (totally the Mortal Kombat version of White Castle), and I order one of the cheeseburger combos. I pay for the food and sit down. The following conversation ensues, verbatim:
Manager: Uh, sir, hi, I'm the manager here, and I'm going to have to take that food from you and offer you a replacement or a refund.
Me: Uh, what's the problem?
Manager: Well, you see, we're serving breakfast right now.
Me: Is there something wrong with the food?
So he takes the tray of food off the table, (without answering, I might add) and offers me either something off the breakfast menu, or a refund.
Now, I can't for the life of me think of why he did this. Was the food from the previous day, and therefore old and not up to fast-food standards (lol, let's just be honest here), or was there a secret recall, or... is Krystal Burger fucking SERIOUS about their schedules?
I don't really know how to classify this. It was a serious WTF for me, but... bad service either for the employees who made the meal when they shouldn't have, or the manager for taking it away and losing money?
Today is my birthday so yesterday my SO & I drove up to Connecticut to have a nice stay at a bed & breakfast. At breakfast this morning we heard some good things about a restaurant called "New Orleans Restaurant Creative Cooking" from another couple at the B&B, so for lunch we decided to hop on over.
( Collapse ) I'm thinking of writing a letter to the restaurant but I believe the head chef is the owner, so I'm not sure it's worth it. I did leave a copy of this review on Yelp and Trip Advisor and that made me feel a little better.
TLDR: chef sends out cold, raw food twice; restaurant charges us for a meal we couldn't eat.
EDIT: the charge of the undercooked meal is more "poor_customer_service" to me than bad_service, you know? I think the true bad_service is sending out the food almost exactly the same the second time.