So apparently, I find out today, it wasn't a hold but a double charge; I'm still very confused as to how they charged us less than the price of the room for the room, and how it was showing up as $0 in the bank's system the other day, but at this point I don't care whose fault it was, I want it fixed.
Unfortunately, today, the bank's entire central computer system is down, so they can't fix anything for anyone until at least Monday.
Seriously. This trip is cursed. Everything remotely related to the trip falls apart into chaos.
I work at a porn store, so no minors allowed. We check ID at the counter, but the counter is a good thirty feet away from the door so occasionally people who aren't 18 will be able to slip in for a few seconds before I'm asking for their ID. It's also a huge concrete square building. There is a small window on the door, and windows at the back of the store that are boarded up. It's all artificial lighting, so when someone opens the door and comes through it, I can't see them very well because the light outside VS dim inside shadows them until they've stepped fully into the store. This is relevant, I swear.
The door opens up and I see two people walk in. One is very, VERY short. No bigger than my ten year old niece who doesn't even come up to my boobs and I'm only 5'5'. I'm very used to people trying to bring their kids in here with them, so I instantly call out "You can't have your kid in here with you, I'm sorry!" because hey, knee-jerk reaction because people try to bring their kids in here ALL THE TIME.
Bad idea, apparently. It was just a very short nineteen year old girl with her mother. Fuck.
I feel really shitty now, but I could have explained all of that to her had she stayed in the store instead of spitting on my pipes display and storming out.
If you are not already aware of this fact, Montreal is home to both the French and English language. I'm not strong in speaking French but can understand it quite well, something that has not worked to my advantage.
I waltzed into the Jean-Coutu in the mall I worked near on my hour lunch. Before even going near the Instant Photo Machine I verified the time frame because I was already 20 minutes into my hour lunch. "Instant," I was told, "they print immediately out of the machine. No more than 10 minutes!" I paid, took the receipt and was told to come back within 5-10 minutes. Instead, I walked around the mall for about 20 minutes before going back. I'm told that only 10 of my 36 pictures have printed, I ask how long it'll take, they reassure me once more that it'll only take another 5 minutes. I agree, walk around the store and come back five minutes later.
I come to find out from the French conversation that the rest of my order was ~deleted and they had to process the other order before they could print mine and I would have to redo the pictures that weren't printed. I explain that I have to return to work and I'd just like to refunded for the pictures that were not printed (I paid 39cents a print for instant, the photolab had 10cents a print but 2 day time frame). The manager reassures me I can just come back, but I probably won't have time to come back until next week so I paid quadruple the price for no reason. I insist on the refund, politely of course.
The manager is somehow unreasonably upset that I want a refund and proceeds to talk about me with her coworkers as my refund is being processed.
Employee: What's wrong with her? Manager: She just wants to be difficult.
This is a story with two components, one of which was really upsetting to me. The other only mildly annoyed me at the time. I'm not inclined to pitch a fit, and the business did take care of their mistake, but as it took hours, it did end up being an inconvenience.