August 4th, 2010

I love you

Coffee shop

I was surprised that this happened because since we moved up here from Louisiana, we've not had bad service anywhere. Shreveport gives you an amazingly high tolerance for bad service.

I was in the bookstore with my husband and my son. We decided to go to the in-store coffee shop. My husband ordered his drink, then I ordered mine. The barista looked at my husband and said, "Does that person want whipped cream on her drink?" What? I'm perfectly capable of answering that myself, lady.

So we order my son's Italian cream soda and she AGAIN turns to my husband and says, "Does that person want half-and-half in his drink?"

So I told her yes, THAT PERSON would like half-and-half, that's what makes it a CREAM SODA.

She said, "Oh. I didn't realize it was for you."

Again, WHAT?! It was a really weird way to handle our order, and it was made more jarring because everybody else has been so nice.
Kaylee Parasol

Department Store Weirdness

I tend to overlook minor bad service because until very recently I worked in retail and I guess it made me a bit soft. This service today though bugged me quite a bit.

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tl;dr: I go into a department store and am ignored by a staff member making a phone call to whine about her payrate to another staff member.
bite me

Bad Service from Sam's Club (and their collections agency)

To start off, 5 years ago, my husband was told by his doctors to stop working, as with his varied medical problems, he cannot work (spinal stenosis, arthritis in the spine, a slipped disk, in addition to PTSD that makes it hard for him to keep a job). We spoke to all companies we owed money to. Almost all of them were willing to work with us (as my husband was working on getting Social Security Disability approved), putting money owed 'on hold' until we could afford to start making payments again.

Sam's Club was the only one not willing to work with us.

Since then, our debt to them was written off (as it says in our credit report). Once the SS disability payments started, we paid what was owed to everyone that worked with us and were understanding, but in that time, the debt we owed to Sam's Club had been written off. It was only somewhere between $700-$900, not a huge debt.

As of a few months ago, we have suddenly started getting a lot of calls (recordings) from a collection agency. The recordings say something to the effect of "This is a personal business call for J**** F***. if you are J**** F*** please press 1 now" which we hang up on- if it is important, they will call us directly, not through a stupid recording. We do not have time for recordings and such. We have also been getting letters in the mail from the collection agency saying we owe something like $2000 to Sam's Club.

Today, we got a call from an actual human being, who sounded like he had no idea what he was doing. I answered the phone, they stumbled in asking for my husband ("Hello, is uh... J****.... Jr? there? I would like to speak to uh, J**** Jr" and when i asked who was calling they simply gave their name, no company or anything). I hand the phone off to him, he confirms he is who they are asking for, and they keep asking to speak to J**** Jr, and he kept trying to tell them he IS J**** Jr. The guy on the other end then hung up on him apparently. My husband then called the number back and explained to whoever answered the phone about what had just happened. he explained that our debt to Sam's Club has been written off about 5 years ago. The person from the collection's Agency (ARS Services international, I believe they said was the name of their company) kept saying no, that had not happened, and if it is as we claim, to fax them what we have saying so.
My husband then goes on to say that it was not until recently that this has been an issue, with recorded phone calls coming in constantly (sometimes multiple times a day) as well as frequent letters. The guy on the other end tried to give him some BS (I dont know what was said, as I was not on the phone... but trying to bully money out of my husband right this instant, from what i could tell) and my husband said he would bring it up with our lawyer. The guy from the collections agency asked for the lawyer's name and hone number, and when my husband went to give it to him, he suddenly changed his mind and said simply faxing... whatever... would be sufficient to stop the calls.

I just do not understand how this could have been a non-issue for 5 years and then all of the sudden, this collection agency is hounding us out of nowhere, and claiming we owe like $2000 when our debt had only been $900 at most?
Benny and Joon

Bad service is getting no service at all

On July 14th I was having an early birthday lunch with my Grandparents in Ocean City. We drove separately so I left a few minutes before them. About a mile down the road my front left tire goes flat. They pull up behind me and wait with me while a guy from Exxon comes to fix it. He gets there and changes the tire in about 20 minutes, yay awesome service Mr. Exxon Man. He tells me I should only go about 50 miles on the spare and that I actually need 4 new tires. Well, there goes my birthday money!

We decided to go BJ's in Millsboro, DE. My Grandparents followed me in case something else happened, they're awesome. I get there and the guy behind the desk is with someone else so I wait. At this time it's around 5:00. I look at the hours and they're open until 7. Around 5:15 it's finally my turn and I tell him I need 4 tires. He then tells me he gave the last service appointment to the man in front of me. Apparently there's 1 tech left for the day and he's their slowest so it will take him until 7 to finish the guy in front of me. I was seriously about to cry, as dumb as it sounds. So I ask how about just 2 tires. No dice. I tell him I'm driving on a spare and I don't know how much further I should go on it, maybe 20 miles. He gets a weird look on his face and tells me that as long as I don't go 70 miles an hour I should be fine. How far I can or cannot go on this spare tire is not the freaking point. At this point I'm expecting my Grandma to rip into him because there's no way it should take that long but she doesn't. She'll scream at Apple to replace a broken iPod but not to get me new tires? Help me, Grandma! Lol, anyway.

From where we were, I live over 40 miles away. By the time I got back there, no place would be open. I also work over 40 miles from my house and I had to work the next day. I need tires NOW. There's another place down the road but I was sure they close early but I ran to the car to get my phone anyway. I call, and thank God, they close at 6. I ask if they had time to do 4 tires and they told me if I showed up at 5:58 they would still do them. I went over there and they were done in about 20 or so minutes. So thank you for saving me Gulabs Tires!

They were shocked that it would take someone 2 hours to change some tires. I really feel that if you have a tech that slow that you're turning away business he should be retrained or let go.

ETA: He was the only car in front of me and was getting 4 tires replaced.