July 16th, 2010

  • echai


 Relatively minor, but still, it pissed me off a bit. 

My boyfriend and I were going through the McDonald's drive through. I got a number 10 combo and he ordered a BBQ snack wrap. The snack wrap came up as a honey mustard wrap on the screen, so I said "No, the wrap is supposed to be BBQ, not honey mustard" The screen changed to reflect this, and on we go. We get the bag, and the first thing we notice is that my drink is only half full. Ok, no big. Then we open up the bag, and guess what? The wrap is most definitely honey mustard, DESPITE the correction earlier. Thankfully we had parked just outside the McDonald's so I could scarf my food while NOT driving, and I went back in. They did replace the wrap and I filled my drink, so that was cool. But on my way out, the manager said "See, you shouldn't change things at the last minute, then things like this don't happen!" Uhm, excuse me? Even if I HAD changed it at the last minute, which I didn't, it's not a difficult switch and it shouldn't cause any mistake. And the fact is, I didn't change at the last minute. If I had, I might be a little more understanding, but I didn't.  I didn't see the point in making a scene, so I just thanked them for fixing the mistake and left.

Edited for spelling error
Fail Sub

McDonald's irritation

Okay, quick background. I only get 30 minutes for lunch, so my two main criteria for picking a spot to eat is how close it is and how fast it is. McD's is only a 2 minute drive away (sometimes 5 with bizarre traffic) and very fast, meaning I can order, get my food, and be back at work in about 10 to 12 minutes, leaving a good almost 20 minute window to eat. Now on with the irritation.

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TL;DR: McDonalds is slow as hell for no explicable reason and no explained reason.

Kia Motors: The Reason I Joined

Newbie here, jumping right in with the worst customer service story I could ever imagine, and it happened to me.

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