June 24th, 2010

Bad Ass Bitch

Baskin Robin's fails

Today, after lunch out with a friend, we decided to go get ice cream for dessert. When we got there, there was one gentleman, and his order was near complete.

So the girl comes over and we place our order, A 2 scoop cone for my friend and a Reeses Peanut butter sundae for me. That's supposed to have peanut butter sauce, 3 scoops of reeses peanut butter ice cream and peanut butter cups chopped up and scattered through, Hot fudge and whipped cream. The girl took the parfait cup and tried to squeeze the peanut butter sauce into the glass, and then handed it over to her manager, telling him that the ice cream was too hard for her to scoop. o.O

As soon as he took the sauce the phone rang, He answered the call, and didn't bother to squeeze any of the peanut butter stuff into the cup at all, he proceeded to scoop in an anemic scoop of ice cream, then a few bits of the peanut butter cups, and another scoop of ice cream, and topped it all off with whipped cream. All the while, his back was to me, he was handling a private conversation, after a bit of time, he finally said "Dude, I'll have to call you back, I'm busy here." When that didn't work he tried again, and I guess, his friend finally relented, and he hung up.

At this point, he turned and handed the "sundae" to me, I arched a brow at him and shook my head. "Um, this is supposed to come with Hot fudge?" He looked at me quizzically and said. "oh you want hot fudge with this?" I pointed to their menu board and nodded. "It's supposed to come with it." so he begrudgingly went over to the hot fudge fountain and poured a very small amount on the top, just enough to say there was some on there, and handed it back to me. I asked him to put some in a small cup and he looked like for a moment that he was going to balk, but then finally gave me about a tablespoon in a sample cup and I walked away.

When I was eating this.. "sundae" I realized why this was hard to scoop for the young girl. It was re-frozen. There were ice crystals through the whole thing, making it not creamy in the least. I didn't eat but maybe 1/4 of the thing. I ended up getting the Manager's name, and filling out the customer loyalty thing on line. When getting his name, he knew that I was probably not leaving the happiest customer.
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    annoyed annoyed
MLP bullshit

Do you try to kill all of your customers, or am I just that special?

My 1996 Oldsmobile Aurora has been having three major problems for the past three months: it's been leaking brake fluid, to the point that I've had to put more in once every two weeks; the steering wheel is wobbly and the steering column is probably broken (entirely my fault, as I got so pissed off at the brake fluid problem that I shook the steering wheel into its current state); and occasionally the car will shut off entirely while I'm driving. I can always start it up again, but it's really unnerving to have your vehicle shut off while you're making a left turn on a busy street and have to start it up again while rush hour traffic is heading straight for you.

I took it in to Shoemaker's Garage right before Memorial Day weekend. I've gone to this place with this same car three or four times, and while they're kind of on the expensive side they've given me pretty good service before this. You'd think I'd have no problems, right?

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TL;DR: Shoemaker's Garage in Kalamazoo, MI, lets my car sit for two weeks with no call and doesn't refill my brake fluid before returning my car to me, letting me drive home a car that effectively has no brakes.
What?

Self Checkout meets Bad Service

Hi! I've been lurking here for a while, but this is my first post. Please let me know if I screw up.

I was running some errands and stopped into Home Depot to pick up some replacement spools for my lawn trimmer. After finding the right type, I noticed the price was $6.92 and after some debate decided to get two. Then I headed to the self checkouts.

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tl,dr-Cashier expects me to believe she has memorized the price of every item in the store, do my own price check, and doesn't listen when I point out a new problem.
Never Fading

Cup Cake Catastrophe

Since I doubt this lady will report this here, I'll do it for her. This has a part co-worker suck to it too.

At work today I was told a lady was coming in to pick up a 30 large cup cake order. No biggie. I see it on the shelf, note the name and time and then get on with helping other customers.

When the lady comes in, she is first kind of off put. She had asked for the 30 cup cakes to be placed in smaller boxes, since she had to fit them all in her fridge. Instead they are all cramped together in one LARGE box. I tell her I can get her some smaller boxes and then find that we are OUT. I apologize, but I had no knowledge before hand that she wanted them in smaller boxes. (Slight manager suck or our wholesale place that gave us just cardboard pads, not boxes). There is no note on her order about this, so she takes her large box, pays and goes on her way. I gave her some smaller boxes, but they weren't high enough.

She calls back 30 minutes later FURIOUS. ALL her cupcakes are smashed up and she can't use any of them. She's now out $48 and her son's sport team now doesn't have any cup cakes. She's mad that someone put them in the box so carelessly and that they didn't put them in smaller boxes. I apologize, but since my manger is out of town, I can't do anything at that moment. I could only take her name, number, and her complaint. I hope one of my co-workers tomorrow calls up our manager to ask what can be done.

I'd be pissed off too! If we were out of smaller boxes, we could have used cake boxes. We had them. Yes, they were flimsier, but they had the height required (wish I had thought of that before but the damage had been done). Instead, one of my co-workers tried to cram 30 large cup cakes into a box and then shut the top down on all them. Way to go.
  • Current Mood
    grumpy grumpy