April 30th, 2010

more transit problems...

Ok...so I posted yesterday about my soggy-bottomed bus ride, and I guess I need to emphasize that what I meant by "getting a car tomorrow" was I would be taking a train/bus ride from Ft. Lauderdale to Gainesville where my parents lived and they were giving me my mom's car.

So...the trip there: getting to the Amtrak station there is not a single sign o indication for where to go to get dropped off. Long story short, what looked like a small ramp to the parking lot was actually a big ramp onto the major highway nextto the station. Without a single damn sign. Luckily we allowed for the time and everything so it worked out, though when I called the station for directions I got a recording saying "we are closed for the evening". At noon. By the time I made it in I still had enough time to spare to get my ticket printed (will call) at the "quick print" kiosk, then I went to the desk to ask where to go and everything. It's a tri-rail/amtrak shared station, and one side says north, the other south. When I asked the desk clerk which side he was very rude and dismissive and just pointed to his desk, when I said "so this side? I'm just confused b/c it says south" and he said "that's for tri-rail" in a very "you dumbass" voice and rolled his eyes. When I asked him about the phones all I got was "I don't know how they work...oh oops, forgot to turn the message off". No apology or anything.

At the platform the (single, only) clerk is helping with loading, but seems to mostly just be standing around. A girl comes running up to the platform, dressed in nice black clothes and looking like she had been crying. I guessed she was heading to a funeral. She ran up to the clerk and asked him to print her ticket (train leaves at 12:30, it was 12:25). He flat out refused to go in and print her ticket. This struck me as porr service, considering the obvious implications, but it MAY have been a policy of theirs or something. One way or the other, I don't really think he could have gotten in too much trouble for helping her out, but I won't call it bad service per se w/out more knowledge. The bad service was him laughing and making comments about her to other passengers when she walked away to make a phone call. He made a comment along the lines of "she wouldn't pull this in an airport", to which I had to say "if she were at the loading spot 5 minutes before departure she would have ansolutely gotten on, and it's not professional or right to talk about a customer in front of others, particularly one so clearly distressed", and I boarded after going to her and giving her directions to the nearest greyhound station.

I got his name and he will be reported.
Credit: prootage - disgusted

:O

Hi everyone! I have joined this community specifically to tell you guys this...

Little bit of background:

I'm in the UK, working on the phones for the Centre that helps you find a Job. Basically, I take new claims to benefit over the phone, mainly the unemployment benefit. 

(I'm going to have to give a bit of background on the customer, obviously nothing identifying)

This girl had claimed the unemployment benefit in the beginning/middle of February. She'd gone to her first appointment and then found out she was pregnant, so had to cancel one of them. She was then told to make a new claim. She did so and missed that appointment because, sadly, she miscarried her baby. She'd let her local Centre of Jobs know, so nothing would get messed up. She went back in there, after she'd recovered enough (mentally and physically) to see what she could do about it. The person she spoke to informed her that her claim had been shut down. When the girl asked why, the person she spoke to said (and here comes the most appalling, disgusting customer service) that her having a miscarriage was not a good enough reason to miss her appointment.

Yep. You read that right. Apparently, losing your baby, one of the most distressing things that could happen to a woman, is not a good enough reason to miss your appointment.

I was absolutely fuming. I just couldn't believe that someone in a customer service role had actually SAID that to someone. I think something that makes it much worse is that the person she was speaking to was the manager. And female. This girl had made a complaint about her, but somehow, I don't think it got anywhere. 
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Bad service or me being insane: You judge

Some possible bad doctor service. I need opinions, please.

My mother has a set of doctors she sees in the same practice. There are two of them, so I'm not sure if this is a practice-wide..er...practice, or only one of the two does this.

I have an earache (possible infection IMO) after battling flu symptoms for almost a week. I'm fine battling the flu stuff on my own, especially with no insurance. Once my earache broke out and it reached the level of pain that woke me up at 1:30 AM, I know I need to get some antibiotics.

Now I only go to this practice about once or twice a year. I can't honestly tell you the last time I was there, but this wasn't being done then.

After the usual stuff that we all go through at the doctor's, he finally walks in, hugging an open laptop to his chest. There was an adapter plugged into the wall with its connector sitting on the table, waiting for him to plug it in.

As I start telling him what he needs to know, he pulls up my file on the computer while looking at my hard copy by his side. He comments, "I see we don't even have your picture. You haven't been here in a while."

He then takes a camera out of his lab coat and turns it on. "Oh, no, really, I don't want to."

"I need your picture."

"No, you don't. You never have before, no one's ever made me."

"Everyone else has their picture on their medical record." He shows me a bunch of thumbnails at the bottom of my medical record of random people, kinda like the bar thing on the bottom of a Mac showing you the other programs you have.

"That's good, but I don't want mine attached. You don't need it, and no one else has ever needed it before." In fact all the hard copies DEFINITELY don't have pictures.

"If you won't let me take your picture, I can't see you."

Really?

I didn't even wanna argue with him at this point, I just said, "Okay, then, I don't want my picture taken. C'mon, Mom."

My mother, incidentally, does have her picture in there, and that's good. That's her CHOICE. But I seriously have an issue with this doctor who said his wants are more important than a patient's wishes. No matter what my reason was to keep my picture out, I had the right, I feel, to say no, and he had to respect that.

So the man who had to swear to do no harm told a patient he would not treat her because she refused to have her picture taken, for an EAR infection.

I kept my mouth shut, because I have no clue if this is law, him protecting himself, or me overreacting. But right now I feel like he should have respected my wishes.

Advice? Thoughts? Caramel frappes? *slurrrp*
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