April 3rd, 2010


Tim Hortons Annoyance

So on my way to work this morning, I thought I'd stop at Timmies for a bagel since I had about twenty minutes to spare. Big mistake. All I wanted was a toasted whole wheat and honey bagel, with melted cheese, turkey, and bacon. The cashier said they'd have to charge me for a turkey bacon club (even though I've gotten it before without being charged that much) so ok, fine, whatever. But all I want is the cheese, turkey, and bacon, ok? Ok.

Round 1: The woman making the sandwiches puts the cheese on the bagel and then sticks it into the toaster. She realizes her mistake when the cheese starts sliding down the sides into the toaster and the bagel gets stuck. Pulls it out and chucks it into the trash.

Round 2: She successfully uses the microwave to melt the cheese, but then she starts putting the lettuce and tomato on as well. I get the cashier's attention and remind him that all I want is cheese, turkey, and bacon. He approaches and informs her of this. She is annoyed, but chucks this one into the trash as well.

Round 3: She re-makes the bagel and gives it to me. I take it and go sit down only to find she put mustard on it. I'm WTF-ing at this point - is cheese, turkey and bacon ONLY that hard of a concept?? I take it back. The cashier is annoyed with me as it has gotten busy, but he takes it and goes to talk to her again.

Round 4: I step over to the side to wait and am treated to seeing my bagel being slammed around and several glares. The supervisor comes over to her to ask what's taking so long. The woman glares at me again, then turns and speaks to her supervisor - I'm pretty sure she was badmouthing me. She finally gets my bagel done and gives it to me. The cheese was barely melted, but at this point, I'm too pissed to care.

Seriously, it should not take fifteen minutes to get one bagel. I considered filing a complaint, but it took so long I only had ten minutes to get to work. Now I'm wondering if it's worth going to the website and letting them know that their people need to a) listen and b) communicate.

EDIT: After some deliberation, I did end up going to the Tim Hortons website and filing a complaint (basically what I said here, just less rant-like). The whole combination of the experience (how long it took, the bad attitudes, the fact that it took three tries to get the stupid bagel) left a bad taste in my mouth. I'm not sure if I'll get an answer but I feel better for having said something about it.