February 19th, 2010

evil toys

Tolerance levels

Hey bad_service , I'm wanting to whine but also see what's up with the rest of you.

What's your tolerance level for bad service? In general, what will you overlook, what will make you speak up, what will make you stand your ground even if it holds other people up?

I ask because I was just greatly annoyed by my McDonald's drive-through service. I ordered a "sausage mcmuffin", which was under the dollar menu thing and then quoted a price near $3. I was bothered enough to ask at the window if my thing was in the dollar menu, the lady asked if I wanted egg or not. I assume a "sausage egg mcmuffin" is not $1, which is what I had been charged for. I said sure, I'll have the egg. So I paid what amounted to an extra $1.39 for an egg patty, and discovered when I unwrapped it at the the first red light I caught that I had no egg :(

I was annoyed to the point of wanting to tell someone, but am not strapped for cash/awake enough/honestly, care enough to have a) turned around to get my egg or a refund or b) call the store to complain. I just want to whine about it because someone was wrong *bum bum bum*.

Am I too soft in letting it go? If I turned around would I have been obnoxious for pointing out the mistake? If I called to complain, would that make me extra obnoxious? Let's hear about your personal thresholds for bad_service .

Vizio customer service fails horribly.

In June of 2009, I purchased a Visio 37" 1080p LCD television.   On Tuesday, February 2nd, I was watching the television, it made a large popping noise and went black.  The power was on, but it had no picture, no sound.   Here's  the roller coaster of crap service that I've been on since then.

It's been 3 weeks, so I apologize for the longevity of this.

Vizio CS reps are condescending, rude and assume you're stupid.  They put the price of a brand new television on hold on my CC so they could send me a recertified one and I'd return the broken piece of crap I originally purchased 7 months ago.  I'm not too happy.

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Lie, lie, lie lie lie

This happened years ago, but my blood pressure still goes up whenever it pops into my mind.

I used to work for a full-service financial planner. You sat down with him and explained where you wanted to be financially in 5/10/15 years, he helped you do a reality check, then he sold you the stuff you needed to get to your more realistic goal. He worked with at least a dozen different companies that sold life insurance, mutual funds, etc., most of which you've probably heard of. I was the person who followed up on the paperwork.

So a client, let's call her Sue, decides to drop a large (for the average person) sum of money into her variable universal life insurance policy. She pays it up, in fact. This means that the mighty whack of money she just let go of should ensure that she (a) does not have to make a payment on her life insurance ever again and (b) will, market permitting, be able to take a nice amount out if she lives to retirement age. She met with my boss several times while agonizing over what to do with this lovely five-digit windfall and she is guardedly confident that she made the right decision.

Until the life insurance company responds to my e-mail query by saying that, no, Sue never paid up her policy.

We go through several repetitions of "Yes it was--no it wasn't." This takes several days, during which Sue discovers that her check hasn't cleared and starts biting her nails. Finally my contact at the life insurance company says snippily, "Fine, here is a copy of the e-mail you sent when your boss had you query about Sue's payoff amount and all subsequent e-mails using that subject header. As you can clearly see, you sent a later message letting me know that Sue had changed her mind." "You forgetful twit" is strongly implied.

Except that I never sent any such thing. What I sent was a notice that the check was on the way. I even have the original message in Sue's file because it's office policy to print every single e-mail message before sending. My contact at the insurance company retyped my message in an attempt to hide the fact that the company had lost the check!

The company has since been bought out and the name changed.