February 13th, 2010

Ted, fish

Slechte service at my apartment

My partner and I are living in Amsterdam while he finishes up his Master's degree at a Dutch university. Because I'm the only one earning and Amsterdam rental prices are astronomical, we live in student housing, which is run not by the university, but by an outside company on contract.

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I just really needed to vent here. We move out in July, and I'm pretty well counting the days until we can live somewhere decent again.


 So a couple days ago my sister and I were driving to school and we decided to go through the McDonalds drive thru for coffee.  She had a Two can dine breakfast coupon so we decided to buy breakfast as well.  

We went to the location she has worked at for the last 4 years (but is on a leave of absence right now), and ordered the Two can dine, and an additional sausage mcmuffin.  We got our food and started driving off when she asked me to hand her the sausage mcmuffin, I looked in the bag and saw there were only 2 egg mcmuffins in there so we were missing one sandwich (the sausage mcmuffin).  I tell her this, and although we were not out of the parking lot yet, she says theres no time to go back, and will think about calling back later to have it written in the book.

We pass another McDonalds on the way (and have our receipt and bag with wrappers etc.) so she pulls into that drive thru to talk to them, and explains we went to a different location ordered and were missing a sandwich and have the bag, wrappers and receipt to prove it, can she get the missing sandwich.  The lady tells her that we have to go back to the original location and she can't do it (which my sister knows is untrue), she tells the lady she understands where she is coming from, but has worked at McDonalds for the last 4 years and the first thing they teach you in team leader class is to give the customer what they want and correct mistakes.  The lady does not respond and is now ignoring us so we drove away.  I do not think my sister has followed up yet, but was really upset with the girls attitude, and was thinking about reporting her.

Slightly unrelated: the rest of the drive to school my sister was telling me stories of times the customer was clearly wrong in complaints she dealt with, but she still gave them what they wanted.  Some examples: her store is the parent store to a location in Wal-Mart 1 block away so she works at that location sometimes which obviously does not have a drive-thru, and will get complaints from people saying "I went through your drive-thru and am missing......" or "last time I was here I ordered a Fillet O Fish, and did not receive it" (Wal-Mart McDonalds have a limited menu which does not include Fillet O Fish), yet she always finds a way to make them leave happy/give them what they want.

Sorry for being diabetic...

I think this would qualify, if not I welcome disagreement as I do realize I made a few mistakes.

So...I'm a culinary student at school of awesome and Friday was "Gourmet Day", where we get to show off. I was on the line getting entrees ready and just didn't happen to eat but, being highly caffeinated, didn't immediately recognize the "low blood sugar" warning signs. I left for the day and was heading to the CVS across the street when it just hit me, and I knew it was time for sugar immediately. I got into the store and grabbed a bag of cookies of the shelf and ripped it open and went to town, then headed to the cooler and grabbed a Pepsi and began drinking it. Associate "Joe" walked up to me and said "excuse me sir, you can't do that without paying" (with that attitude in his voice that we all know and love). I was chugging soda at the moment so I just held up a finger, which he took offense to I guess and called the manager. Manager "Sparky" came up to me as I was finishing draining the soda, so I put it down and started to explain the situation to him (as the vacant stare, shaky hands, and sweat sheen over my body didn't seem to give ANY sort of indication...). Got about 2 words out when he said "I'm going to have to detain you for shoplifting". I was still recovering, so I managed a "no, please, I do have the money, I just had an immediate need for sugar" (rather than something like "I haven't left the store yet"). I pulled a $10 out of my pocket and started heading to the register while he followed me saying "you will still have to stay until police arrive" (but thankfully didn't lay a hand on me, as I can be an intimidating looking person I think), to which I replied "no I won't, I'm paying now".

As I was finishing checking out a cop (from a different jurisdiction) came in and the manager hailed him over the the cashwrap and demanded that I be arrested for shoplifting. The officer looked at me handing money over and said "looks like he's paying" and I gave him a nutshell of what had happened, to which he told the manager "I'm glad I came in right now so you didn't waste some other PO's time with this nonsense".

Overall, I should not have let myself get to that state and feel I shouldn't have forgotten my alert bracelet that day, but he needs some MAJOR retraining in what constitutes shoplifting and how apprehension works.