January 16th, 2010

onna kenkaku

Cheese it, it's the (grocery store) fuzz!

Got this one from my mom today - bad service that happened to my dad a little while back.

He was at the local Stop and Shop, getting ready to pay for the order while mom got some coffee.  Cashier scans his card and informs him that the name which came up is (my brother's), so it's not his card.  Dad is puzzled, explains that's not right, and that my mom uses it all the time.  (And so has he).  He gives her an old card - nope, no good.

Here's where it gets weird.  The cashier tells Dad she's confiscating his card because he's clearly not the owner of it.  Yep, that's right.  It's obviously not his, so she's going to take it back from him and keep it.  (I know that as far as my Dad's thinking goes, he felt she was accusing him of theft/fraud).

Dad leaves everything, gets my mom, and says they're leaving NOW.  Mom calms him down and goes to the customer service.  Clerk there is baffled, scans card.  Not only does my brother's name not come up, but the card's invalid for a weird reason having to do with check cashing and never being activated - it was a new style use or something that made it finally get picked up on that there was an error.  Click click beep card's all set now.

Annnnd no, there was no way or reason or rule that clerk should ever have done that, especially in as rude a tone as she apparently managed.  Poor customer service person was horrified.

Power trip, much? 

EDIT:  From the comments, people seem to think it's the credit card.  It was the store rewards card - you know, the little keytag stop and shop card?  The one that shouldn't even matter unless it's for a check?  
Angry Noises

7-11 Update: Happy Ending!

My husband stopped by a nearby 7-11 last night to grab a couple of sodas. The cashier told him his total was $3.12. He gets home, tells me the total and gives me the receipt. This morning I check out bank account and there is a charge of $13.12.


So, I check the receipt and turns out the cashier added a $10 scratch-off lottery card to the total before scanning the drinks and then told my husband the total minus the $10 for the card. I called the store and was told I would have to speak to the manager. Asked when he would be in an was told "Yes Ma'am, good night!" and hung up on. Called back and asked when the manager would be in and was told "Manager not here, sorry." and then *click*.

I complained to their customer relations office and got a case number. They are supposed to get back to me after reviewing the situation. So, I'm thinking that we just kissed that $10 goodbye. I hope that employee enjoys his scratch card that he bought with stolen money from a family that is about to lose its only source of income and only has $35 until payday now.

UPDATE: Got a call today from their customer relations person. They reviewed the cameras (turns out they keep at least a months worth of video recorded on their computers) and saw that the customer before my husband had traded in a winning card for another scratch off and the cashier just didn't ring it up right. When I went to the store to get my money, the manager was super nice and showed me the video of what happened and offered me a free drink.