January 12th, 2010

Minor but...just why?!?

Background: I am currently enrolled in culinary school (and loving it). Today started the last week of my current term (garde manger, with an awesome teacher, irrelevant but worth mentioning) and being a last minuter I stayed a little late to complete all the work that was due today (it's assigned every week but collected end of term). We also had a recipe file due and I had all my recipes organized and ready to pop into my binder when I got to school....had my dumb ass remembered it.

So I head to the school's bookstore to grab a folder, not as pretty of a presentation but for the assignment it wasn't worth taking a late grade on. I grab a pretty red one with 3 rings and take it to the register, cashier tells me it's $0.93. All I have is a $10 but I figure it's not like a large bill. Cashier tells me she doesn't have change. I react a bit incredulously since there was quite the line in front of me and I know I saw a few people pay cash in front of me, but not to make assumptions I take her word for it and go on the hunt for change.
So I run around the (admittedly small) campus and come back about 15 minutes later with a single to pay. She's sitting behind the counter looking bored, and I make small talk a la "oh...it's dead now huh?", and she replies yes, it's been dead since I left, yada yada yada blah blah blah, here's my buck I'll take the folder. She pops open the drawer and lo and behold there are literally stacks of bills and fully stocked change trays. I just took my change and walked out without my requisite thank you then had the classic Costanza moment of "I shoulda said something", but I was dumbfounded. I do believe I will make a complaint though, that was just ridiculous and I can't think of any reason behind it.
{stock} windy

Bad?

I have been wondering about this (inactively, obviously) for over a year now...

A couple years ago I worked at a shop that sold CDs and DVDs. When we didn't have a certain title in stock, we were usually able to special order it for a customer. Special orders would typically take anywhere from a couple days to a week to come in, but imported CDs and harder to find stuff could take up to a couple weeks. There was this one guy who ordered a DVD that, according to our computer system, looked like it could be ordered though it might take a little longer to come in.

A couple weeks after he had ordered it, he gave the store a call. My coworker answered the phone and informed the man that the DVD had not yet come in. Of course he wanted to know if there were any updates on when it might be arriving, which is a question we dealt with multiple times a day. My coworker checked the computer and realized that the disc was in fact out of print (something that had literally happened the previous week), making it impossible to procure the movie. He told the man this, in as nice a way as possible. He made sure to apologize.

The man on the phone expressed some concern over the fact that he was told we could order the movie, and now was being told that he couldn't get it. Rightfully so, I suppose. My coworker helpfully suggested a couple options, i.e. purchasing a used copy of the movie through ebay or amazon (an avenue that our company could not go down). Keep in mind that nothing was paid for yet - a customer tells us they want to special order something, we place the order, call them when it comes in, and then they come in and pay for it.

This conversation continued to go on for 5-10 minutes, at which point my coworker said "I don't know what you'd like me to do for you."

This line ended up causing such a big problem that he almost lost his job due to the overwhelming number of complaints that this man sent into the corporate office. This concluded in the company personally ordering the used version of the DVD off amazon for the man and giving it to him for free, and my coworker getting written up and suspended for a week's time.

Would you take similar measures if this happened to you? I have to admit I would never have used that line when dealing with a customer, but it doesn't seem that over-the-top awful. What do you think?