January 7th, 2010

call me vera

Bad_service or no?

Something just happened, and I'm trying to figure out if I'm justified in being just a little "WTF??" over it. So, b_s or no:

I'm a pretty regular takeout/delivery customer at this Thai place. I just got my usual lunch order from them, and when I was well into my samui pad thai, I notice a coarse, dark hair in my food. I'm a redhead. Yikes. (I don't think it was that kind of coarse, dark hair -- it was too long -- but I don't really want any hair in my food?)

That's gross, but not the bad_service. This (maybe) is. I called the restaurant:

Me: Hi, I found a hair in my delivery order.
Girl on Phone: Oh. Okay, we'll make a new one and send it over to you. [Note: There was no apology until the very end of the conversation, which is a little annoying in and of itself, bu whatever.]
Me: No thank you, I don't want another one, I already ate like half of this.
Girl on Phone: Well, what do you want?
Me: I'd like a refund, ideally. I guess if that's not possible, I don't know...
Girl on Phone: Hang on.
Me: *waits on hold*
Girl on Phone: Okay, we'll send someone over there to pick up the food and give you your money back.
Me: I'm sorry, you want the food back? It has a hair in it, and I already ate some of it.
Girl on Phone: He has to make sure there's a hair in there.

Yes, they wanted to send a guy over here to stand in my kitchen and pick through my half-eaten food to make sure I wasn't lying. What? Is that even remotely normal business practice? Seriously, I'm asking.

I hadn't even expected that they'd send someone over for the refund. I'd figured, since I'm a regular there (and they have my name on file), they'd just give me a credit for my next lunch order. But if my refund is contingent on a stranger standing in my kitchen, going through my leftovers... I decided it wasn't worth the 8 bucks.

b_s, or is this totally normal and I just missed something? I've never encountered this before!
mingoprofile

Bad service at The Cravery

I recently discovered the amazingness that is the hand-held pot pies at The Cravery.  Every once in a while, I will treat myself to one for dinner.  The last two or three times I've gone, the same employee has been there.   He's always helped me pretty uneventfully...until today.

Relevant:  As I mentioned previously in a disability-related bad service post, I'm obviously mobility impaired (about 4 ft. tall and using a scooter).

I go in tonight, order my pie, and as he's ringing me up...

**

Guy:  Can I ask you a personal question?

Me:  Um...okay?  *should have said "no," I know, but jeez...*

Guy:  Were you born like that?

Me:  That's...inappropriate.

Guy:  I know.  *stares at me expectantly*

Me:  So...I'm not going to answer that?

Guy:  You can choose not to answer.  That's your choice  *continues to stare at me expectantly*

Me:  Okay?  I know it is.   I'm choosing not to.

**

Really?  I mean, really??  Sure, little kids ask that, and I try to answer helpfully.  They're curious, and I don't want to leave them with the impression that people with disabilities are mysterious/unfriendly/scary/etc.  But dude, you're an adult.  Please attempt to differentiate in your mind between what is socially acceptable and what is incredibly rude.

It was almost comical how long it took him to understand that I wasn't going to answer his question.

Sad thing is, I really love those pot pies.  But now I don't want to go back and deal with inappropriate guy.  :(

Edited because I'd forgotten that he said "I know." after I told him it was inappropriate.  Amazing.

***

UPDATE:  The owner of the store emailed me back first thing this morning, apologizing, saying it wasn't their policy and the matter had been dealt with.  She also included a $10 gift certificate, which was nice but unnecessary.  I emailed her back thanking her for her prompt response, and stating that I understood that the employee most likely didn't intend to cause offense, but I just felt he needed to know that it wasn't appropriate.  Anyway, I really appreciated the way she addressed it.