January 2nd, 2010

don't poke penguin

Pizza Hut

I've ordered the same order from my local Pizza hut about 2x a week for the last 3 weeks b/c of some personal issues. Same pizza everytime though the sides change. Submitted the order online like normal... Large such & such pizza...

Tonight I was delivered a medium pizza- pizza had the right toppings but the wrong size. Internet order email says large, recipe says large but calling in the woman claiming to be manager says that the order came in as a medium and she won't do anything. She hung up on me when I asked for a corporate number. I called back and asked for a manager and was passed to a male who said that there were no female managers on staff tonight. He finally gave me a number to a "Job Coach" and I called and left a message.

No response yet from the "Job Coach"- and I'm about to see if I can find one on the website. This is really ridiculous.


edit: I submitted feedback through their online forum & asked for someone to contact me.

edit2: Corporate called me & apologized. Said it's been chaos lately with the $10 deal going on. Had manager of local pizza hut call me & said she would stress the importance of them getting my next order perfect. Manager called; seemed most concerned about the women mis-representing herself as a manager and credited $25 to my account. (Order was $23 & change)

Now lets just hope I don't have a suck soon like the Pizza hut suck posted 2 stories ahead of mine! If it works well, I'll be satisfied. I can understand that there has likely been alot of chaos right now with that $10 special going on. And though they sucked at fixing the problem that night- at least I eventually got some good customer service.

Last edit: Used credit with no problems. Issue has been resolved to my satisfation.
ballerina

pizza hut woes.

I am shaking mad at my local Pizza Hut right now.

a few nights ago I ordered a pizza from Pizza Hut. right now they have a special where you can get any pizza, any way you want, as many toppings as you want for just $10. I ordered a stuffed crust pizza ($1 extra for the stuffed crust) with 3 toppings, and had it delivered. so the pizza was $11 and it cost around $13 after tax & delivery fee. when the pizza arrived, it was stone cold. I mean really, extremely "fresh out the fridge" cold. I called to complain, and was told that I could either get a new one sent out right away, or they could put a credit to my account. since by this time I was ready for bed, I told them a credit would be fine. the times that this has happened with ANY pizza chain, when they give you a credit, that means that the pizza you ordered will be replaced, free of charge. hence the credit - you are getting what you originally paid for, but in the way it should have been received.. right??

apparently I was wrong.

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mathnet

Not a very good beginning of a new year...

I live in an old brown brick apartment building in downtown Indianapolis. It's technically independent living, but support staff are on site 16 hours a day. I'm in a corner unit, and the apartment below me is vacant. Today, I'm grateful this is bad_service instead of catastrophic_service.

I woke up this morning and tried to take a bath. The cold water faucet could turn, but the water wouldn't flow. I used a small saucepan to carry some cold water from the kitchen and cool the tub down. After my bath, I realized that the bathroom sink was having sympathy pains and the toilet didn't work at all. The heater was spitting out as much cold air as hot air. To the best of my knowledge, this made my unit unfit for habitation.

Thankfully I have family close by, and failing that, a supportive church. I called both.

My parents came by as quickly as they could. My dad, however, is completely incapable of taking my word for it if I say something's broken. He checked the bathroom and brilliantly concluded that the cold water pipes were frozen. He then went over to check the heater and tried to fix it.

Within seconds it started smoking. I blurted out a mild expletive, quickly turned it off and began fanning the smoke.

It was about this time that I remembered that the office had disconnected my smoke detector due to its tendency to give false alarms--and haven't fixed it yet.

You do the math--water barely functioning, smoking furnace and a busted smoke detector.

I got ahold of the office, and discovered they didn't have the stuff they needed to fix the smoke detector. I'm relatively sure that's a fire code violation. The office sent a "life coach" (someone who does a social worker's job with none of the training) up to investigate. My dad--an engineer--questioned her for a while and discovered that they hadn't heated the vacant apartment below me, which caused some of the pipes in my unit to freeze. He also figured out that the heater's motor had blown out.

The life coach said maintainence will take a look at it on Monday. As for how long it'll take for it to get fixed, God only knows. She recommended I stay with my parents.

What really angers me is that I got court-ordered to this mental health system because I was living in similar conditions on my own.

I've got a journalism degree, but the media tend to ignore subjects involving mental illness (in fact, I lost my last job because of it). Failing that, I've got a protective brother who's studying pre-law and has mentors...

Any ideas on how to handle this once I can move back in?