December 13th, 2009

Mara Jade

Wal-Mart Suck

I understand that when it's one in the morning, Wal-Mart probably doesn't need to have more than two registers open. That's okay. However, I stood in line for half an hour with two people in front of me and six or seven people piling up behind me. (I would have switched to the other register sooner but I had no watch and didn't realize exactly how long it took until I was almost at the register.)

Why did it take so long? Well, it started with the customer who wanted to purchase a propane tank. They're kept outside the store and have to be unlocked with a key. For some reason, no one was available to unlock the tanks.

Now, I imagine the usual way of dealing with this without clogging up the line would be to ring up the rest of the customer's order and send them to the customer service desk, but I've never worked a cash register so maybe I'm wrong on that and maybe it is Wal-Mart's policy for the cashier to find a phone on another register and spend twenty minutes trying to locate a manager who can find the key.

But you know it gets worse, of course, when the cashier is talking to a manager and you hear "I'm sorry you don't want to look for it, but I have a customer waiting so could you please take five minutes?" coming from the cashier's end.

So finally the key's located and the customer gets her propane. Then the next customer in line has problems with her food stamp card. This is not a suck; it just happens sometimes, and the customer was polite and tried not to hold up the line.

But please, Wal-Mart cashier, when this poor woman leaves to try and find an alternate payment in her car, which I assume is a very embarrassing situation for her, and you can't figure out how to cancel the order, this is not an excuse to turn to me and complain about how awful this woman is an how she's holding up the line and making everybody wait. Yes, it's the poor woman on food stamps' fault, not the fact that you spent twenty minutes looking for a key to the propane tanks and the managers couldn't be arsed to help.
boy and girl in love

Clerk fainting at the A&P

On Thursday night, December 10th my boyfriend I decided to go to the A&P in Hopewell Jct. NY to rent a DVD from the RedBox and to pick up some snacks. Movie night, yay! Its about 11:30-11:45pm and we're wandering the store. It's pretty quiet, but its open 24 hours so we weren't worried. We saw a police officer walking around shopping (out of jurisdiction, from another county) a stocker and only one register is open.

We grab our stuff and head to the open register. The stocker is in the aisle across from the register and the kind of sleeping standing up with her head on the conveyor belt. We don't want to hurt her, so we hold our things. I asked her if she can check us out. She stands up and kind of weaves back and forth. She says 'I'm OK' then takes my stuff and scans a chocolate bar and then tries to scan my grapefruits. They don't have barcodes because they're fruit, right? I tell her 'They're 4 grapefruit for $5'. She says 'I'm OK' again and then tries to scan them again. She then seemingly gives up and puts them next to the chocolate and hits the total button. At this point I wasn't sure if she was letting me check out without scanning the grapefruit, or if she was genuinely confused. I asked her if she was feeling all right because she was sort of weaving back and forth and seemed very confused. The stocker takes the policer officer behind us on the register next to us and the clerk helping us is still staring at the screen and then the grapefruit. I asked the stocker to help us because she seemed to have trouble.

He comes over and asks her if she is OK. He seems to realize that she needed a break or to sit down, or something and she told him she was okay a few more times. He tells her he'll handle it and she can go sit down for a minute. He starts to ring me up and then she sort of stumbles and almost takes the register down with her, then stumbles again and then faints. My boyfriend goes off to see if the police officer is still around and I call 911 and the stocker is assisting her. I tell the 911 dispatcher what happens and they say they are sending an ambulance. I am a lifeguard so my training from my current job is to always call 911 in case. She was conscious and talking and just kind of laying on the floor. The police officer gives her a jacket. He said since he was a large woman he thought she could have been diabetic and her blood sugar crashed. The stocker then checks us out and thanks us for helping out.

I am in no way blaming her or him for the suck, but come on! She was a pharmacist who had probably be then for several hours, with no break and no food. I couldn't believe she was there as long as she was. The stocker said she "was having a very long day". I felt so bad for them because they really can help things. The store should have been more responsible. I realize the country is in a recession but when employees are fainting due to exhaustion, or lack of breaks that is asking for a lawsuit.